Summary
Overview
Work History
Education
Skills
Timeline
Generic
Benjamin Wood

Benjamin Wood

Grapeland

Summary

Dynamic professional with a strong background in equipment installation and customer service, honed at Whitehead Heating & A/C. Proven ability to enhance workflow efficiency and ensure safety compliance. Appreciate challenges and learning new skills and techniques.

Overview

14
14
years of professional experience

Work History

Installer

Whitehead Heating& A/c
04.2019 - Current
  • Assisted in installation of systems and components, ensuring adherence to safety protocols.
  • Learned to operate various hand and power tools for effective installations.
  • Followed detailed blueprints and instructions to complete installation tasks accurately.
  • Collaborated with team members to optimize installation processes and improve efficiency.
  • Conducted basic troubleshooting on installed systems under supervision.
  • Provided support in inventory management of materials needed for installation projects.
  • Laid out materials and system components to prepare for installation.

Mechanic

Baileys Autocenter
02.2017 - 08.2019
  • Diagnosed and repaired mechanical issues on various vehicles, ensuring optimal performance and safety.
  • Performed routine maintenance tasks, including oil changes, tire rotations, and brake inspections.
  • Utilized diagnostic equipment to identify malfunctions and recommend appropriate repairs or replacements.
  • Collaborated with team members to streamline workflow processes, enhancing overall shop efficiency.
  • Resolved customer concerns by providing clear explanations of repairs needed and associated costs.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Shift Leader Manager

Pizza Hut
01.2016 - 04.2017
  • Supervised daily operations, ensuring adherence to safety standards and procedures.
  • Trained and mentored team members on best practices and operational efficiency.
  • Implemented process improvements, enhancing overall workflow and productivity.
  • Coordinated staff schedules to optimize resource allocation during peak periods.

CSR

Pizza Hut
04.2012 - 01.2015
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed product returns and exchanges, ensuring compliance with company policies.
  • Collaborated with cross-functional teams to streamline service processes and improve response times.
  • Trained new team members on customer service protocols and system navigation.

Education

High School Diploma -

Latexo Independent School District
Latexo, Tx
2013

Skills

  • Attention to detail
  • Time management
  • Positive attitude
  • Power tool operation
  • Following safety practices
  • Customer service
  • Customer satisfaction
  • Equipment installation
  • Pre-installation site prep
  • Equipment operation
  • Customer relations
  • Troubleshooting and testing
  • Worksite preparation

Timeline

Installer

Whitehead Heating& A/c
04.2019 - Current

Mechanic

Baileys Autocenter
02.2017 - 08.2019

Shift Leader Manager

Pizza Hut
01.2016 - 04.2017

CSR

Pizza Hut
04.2012 - 01.2015

High School Diploma -

Latexo Independent School District

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