BENJAMIN YOUNG
Charleston,SC
Summary
Results-driven retail & account management professional determined to exceed company sales goals by providing the best possible experience through consistent communication and problem solving. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
Work History
Store Manager
The North Face
03.2024 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensure customer satisfaction through staff training in customer service and product knowledge.
- Oversee loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Global Account Manager
DEITY Components
10.2022 - 03.2024
- Managed 20+ accounts across the globe within the mountain-bike industry, facilitating order windows and supply chain for all clients.
- Maintained consistent communication with factories and freight forwarders to ensure productions were on-time.
- Provided comprehensive product knowledge through live presentations, long & short form video, in-person demonstrations, and written material for clients.
- Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business.
- Conducted regular account reviews to identify areas of improvement, maximizing growth potential within existing clients.
Store Manager
Vans
05.2017 - 09.2022
- Developed new store location from ground up by hiring and training efficient team of 30+ members
- Reviewed and monitored scheduling, sales targets and monthly scorecards to maintain payroll budget and exceed goals
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Scheduled and led weekly Tuesday leadership meetings for support managers to discuss sales results, product knowledge, and needed support
- Maximized sales and minimized shrinkage through excellent customer service.
Education
Business Management
College of Western Idaho
Nampa, IDBusiness Management
College of Southern Idaho
Twin Falls, IDHigh School Diploma -
Kimberly High School
Kimberly, IDSkills
- Customer Service Management
- Account Management
- Operational Management
- Product Knowledge
- Business Leadership
- Coaching
- Building Relationships
- Decision Making
- Recruitment and Hiring
- Inventory Tracking and Management
- Business Forecasting
- Problem-Solving
Accomplishments
- Achieved #1 target percent gain in the company in 2021
- Store received an "Exceeds Expectations" for fiscal year 2021, meeting all eight objectives
Timeline
Store Manager
The North Face
03.2024 - Current
Global Account Manager
DEITY Components
10.2022 - 03.2024
Store Manager
Vans
05.2017 - 09.2022
Business Management
College of Western Idaho
Business Management
College of Southern Idaho
High School Diploma -
Kimberly High School
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