Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Benjamin Young

Unadilla

Summary

Experienced Systems Administrator with a strong background in managing and supporting midrange enterprise environments, including IBM i (AS/400). Skilled in system maintenance, performance optimization, user and security administration, and high availability planning. Hands-on experience with HelpSystems tools such as BRMS for backup and recovery, and Robot HA for high availability and disaster recovery. Proficient in implementing and managing data replication solutions to support business continuity. Known for problem-solving, process automation, and ensuring stable, secure, and efficient IT operations across diverse business environments.

Overview

9
9
years of professional experience

Work History

iSeries Operator

Amphenol Aerospace
Sidney
07.2022 - Current
  • Administer and maintain IBM AS400/iSeries systems to ensure optimal performance, availability, and reliability
  • Manage user profiles, security configurations, job scheduling, and system backups using tools such as BRMS and Robot
  • Perform software installations, system upgrades, and manage PTFs (Program Temporary Fixes)
  • Monitor system performance and conduct tuning to enhance efficiency and reduce downtime
  • Collaborate with development teams supporting applications written in RPG, COBOL, and CL
  • Implement and test disaster recovery strategies while maintaining thorough documentation of system processes

Computer Network Technician

Amphenol Aerospace
Sidney
03.2020 - 07.2022
  • Installed, maintained, and repaired hardware and software for desktops, laptops, and peripherals.
  • Diagnosed and resolved technical issues to ensure optimal system performance.
  • Performed system upgrades and routine maintenance to enhance efficiency.
  • Provided technical support to end-users, addressing network connectivity and software issues.
  • Configured operating systems and managed antivirus software for security protection.
  • Conducted data backups to safeguard critical information against loss.
  • Documented service requests and repairs for accurate record-keeping and follow-up.
  • Streamlined resolution process for recurring issues through efficient documentation.

Computer Helpdesk Trainer

Delaware County IT
Delhi
09.2016 - 03.2020
  • Created, assigned, and managed tickets using Track-IT! ticketing software to enhance workflow efficiency.
  • Updated ticket statuses with relevant information and notified users and technicians of changes.
  • Checked in packages, confirming departmental orders and ensuring safe delivery and installation of IT items.
  • Supported users by gathering information and troubleshooting application, network, and hardware issues via various communication channels.
  • Provided quotes to users while interacting with potential vendors to facilitate procurement.

Education

BBA - Bachelor of Business Administration

SUNY Delhi
Delhi, NY
05-2016

Skills

  • IBM AS400 administration
  • Job scheduling
  • System backups
  • Software installation
  • Performance tuning
  • Network troubleshooting
  • Disaster recovery

References

References available upon request.

Timeline

iSeries Operator

Amphenol Aerospace
07.2022 - Current

Computer Network Technician

Amphenol Aerospace
03.2020 - 07.2022

Computer Helpdesk Trainer

Delaware County IT
09.2016 - 03.2020

BBA - Bachelor of Business Administration

SUNY Delhi

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