David Rainear Jr
Estell Manor
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician Level II
Resorts Casino
03.2024 - Current
- Managed system-wide OS and software deployments, troubleshooting installation and upgrade issues to ensure seamless performance.
- Diagnosed and resolved complex hardware, software, and network issues across a fast-paced enterprise environment.
- Configured and maintained network infrastructure, including switches, routers, and wireless access points, ensuring optimal connectivity and security.
- Developed batch and PowerShell scripts to automate IT tasks, improving team efficiency and reducing manual workload.
- Performed security patching, system updates, and proactive monitoring to mitigate vulnerabilities and maintain data integrity.
- Installed, configured, and maintained desktops, mobile devices, and peripherals, including POS systems and printers.
- Provided Tier 2 technical support to end-users, offering expert troubleshooting and detailed documentation for recurring issues.
- Trained and mentored new IT technicians, equipping them with troubleshooting techniques and best practices.
- Authored detailed documentation and knowledge base articles to streamline internal IT processes and improve team collaboration.
- Performed daily iSeries (IBM AS400) tape backups to ensure data recovery readiness.
- Responded to support requests with a focus on customer service, guiding users through troubleshooting processes.
- Worked efficiently within tight deadlines in a fast-paced environment, balancing multiple priorities and projects.
IT Technician
Universal Mold & Tool, INC.
01.2021 - 03.2024
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and keyboards & mice.
- Monitored systems in operation and quickly troubleshot errors.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
Stocker, Backroom, & Receiving Associate
Walmart
03.2018 - 12.2020
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Evaluated supplies and product inventory to check for quality and quantity issues and resolved discrepancies in records.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded pallets and deliveries and organized products in warehouse.
- Adhered to safety regulations and practiced safe work habits.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Education
Bachelor of Science - Computer Science & Information Systems
Stockton University
Galloway, NJ05.2018
Skills
- Windows, Mac, and Linux Administration
- Cisco IOS Configuration & Management
- Mobile Device Management (MDM)
- Network Troubleshooting & Maintenance
- Wireless Networking
- Technical Support & Customer Service
- Desktop & Application Support
- Security Patching & Compliance
- IBM AS400 Administration
- POS System Support
- Project Management
- Network Management & Optimization
Certification
Cisco Certified Technician Routing and Switching
Personal Projects
I have set up a Raspberry Pi running Raspberry Pi OS with a DNS Sinkhole program (PiHole), VPN (wireguard), and a DNS resolver (Unbound). I have experience with using SSH as well as Crontab for other Linux projects.
Timeline
IT Technician Level II
Resorts Casino
03.2024 - Current
IT Technician
Universal Mold & Tool, INC.
01.2021 - 03.2024
Stocker, Backroom, & Receiving Associate
Walmart
03.2018 - 12.2020
Bachelor of Science - Computer Science & Information Systems
Stockton University
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