Benjamin Clifford Herron
Minneapolis,MN
Summary
Focused and adaptable worker, ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
MikLin Enterprises
09.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service Cashier
Walgreen's Pharmacy
06.2022 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Bartender/Server
The Nicollet Diner
11.2021 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shift Lead Manager
Caribou Coffee
10.2019 - 11.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Lead Manager
Jimmy John's
04.2017 - 10.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
Order Taker/Fry Cook
McDonald's
04.2016 - 02.2017
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
Education
High School Diploma -
Sartell High School
Sartell, MN05.2018
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Work Delegation
- Conflict Resolution
- Loss Prevention
- Team Leadership
- Strong verbal and written communication
Timeline
Shift Lead Manager
MikLin Enterprises
09.2023 - Current
Customer Service Cashier
Walgreen's Pharmacy
06.2022 - 12.2022
Bartender/Server
The Nicollet Diner
11.2021 - 06.2022
Shift Lead Manager
Caribou Coffee
10.2019 - 11.2021
Shift Lead Manager
Jimmy John's
04.2017 - 10.2019
Order Taker/Fry Cook
McDonald's
04.2016 - 02.2017
High School Diploma -
Sartell High School
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