Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Culp

Detroit,MI

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Papa Johns through effective decision-making and strong communication skills. Excelled in fostering an inclusive culture and streamlining operations, demonstrating exceptional multitasking abilities and a positive attitude. Skilled in employee training and guest service, consistently achieving results beyond expectations. High-energy industry employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.

Overview

5
5
years of professional experience

Work History

Shift Lead and Manager

Papa Johns
01.2020 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.

Shift Leader

Tim Hortons
09.2019 - 09.2020
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Education

Bachelor of Arts - English Literature

Wayne State University
Detroit, MI
06.2026

Skills

  • Decision-making capabilities
  • Employee Training
  • Guest service
  • Team motivation
  • Staff Motivation
  • Positive Attitude
  • Team Leadership
  • Strong verbal and written communication
  • Multitasking Abilities
  • Excellent Communication
  • Idea Development and Brainstorming

Timeline

Shift Lead and Manager

Papa Johns
01.2020 - Current

Shift Leader

Tim Hortons
09.2019 - 09.2020

Bachelor of Arts - English Literature

Wayne State University
Charlotte Culp