Graphic Design
Benjamin J. Bond
System Administrator
Biloxi,MS
Summary
Professional system administrator possessing 10+ years of experience in multiple tiered support environments requiring broad IT systems knowledge to meet organizational uptime and service level agreements. Self-driven and capable of working with all available levels of organization to maintain business continuity under extreme deadlines and pressure. Specializing in hardware and software configurations designed to maintain security, efficiency, and productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Network Administrator
NOBLIS MSD
Pascagoula, Mississippi
01.2018 - Current
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution on multi-domain US Navy network comprised of 100+ Servers and 5000+ end-user systems.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues
- Managed user accounts, e-mail, and access permissions utilizing Windows active directory tools and exchange administration console.
- Used HBSS to secure systems against STIG guidelines.
- Installed important security and functionality patches using tools such as SCCM and WSUS to maintain optimal protections against intrusion and ensure system reliability.
- Assisted the IT manager in procurements of hardware, software, and any additional office supplies needed by the team.
- Installed, upgraded and maintained PC workstation hardware.
- Maintained asset inventory and ensured the proper disposal to end of life assets through the naval DLA Disposition Service.
- Provided out of hours support during important system upgrades or during inclement weather threats.
Systems Administrator
SAIC
Stennis Space Center , Mississippi
07.2019 - 10.2019
- Delivered Tier 1 and Tier 2 support for problem identification, diagnosis, and issue resolution for NASA Enterprise users.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Perform daily backup and system updates for NASA shared services data center servers utilizing Windows and Linux based operating systems
- Attended meetings to deliver status reports to key stakeholders.
- Provide localized SCADA support for data-center control operations
Delivery Services Systems Administrator
Booz Allen Hamilton, BAH
Gulfport, Mississippi
02.2019 - 07.2019
- Maintained network infrastructure consisting of Windows, Linux, and virtual products.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Supported day-to-day operations, monitoring, and resolving client/server and storage issues.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Maintained current software licenses for computers and mobile devices.
- Provide direct weekly input to training command leadership on security concerns and infrastructure improvement
- Participated in system development life cycle from requirements analysis through system implementation.
EMOC Duty Manager
CSRA
Bay Saint Louis, MS
10.2015 - 11.2017
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Used ticketing systems Remedy and ServiceNow to manage and process support actions and requests.
- Supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Configured hardware and granted system permissions to new employees.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained and analyzed daily and monthly call metrics, ticket system statistics and employee workload data.
Freelance Web Developer /IT Consultant
Self Employed
Biloxi, Mississippi
05.2005 - 12.2016
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, CSS, and PHP coding.
- Designed website layouts, templates, and unique branded looks.
- Discussed website development project progress with customers, collected feedback on different stages and directly addressed concerns.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Performed hardware beta tests for notable companies such as: Corsair, NZXT, Bose, Netgear, Logitech, Norton, Roku, and Google Nest
- Communicated technical information both verbally and in writing in simple terminology.
- Provided technical advice to improve quality of final product.
- Performed beta testing for AAA gaming titles: Final Fantasy a Realm Reborn, TitanFall, Destiny, Landmark, Elder scrolls Online, and Wildstar
IT Help Desk Analyst
South Central Regional Medical Center
Laurel, Mississippi
10.2014 - 09.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
- Provided customer support and technical support to 2000 customers daily.
- Provide nightly system audits and end of day financial reporting
- Configured hardware and granted system permissions to new employees.
- Contribute to knowledge base by documenting requests with appropriate resolutions and work-around procedures.
- Participate in department meetings and coordinate with software vendors to consistently provide modern solutions to problems that arise.
- Provide administration for end-users utilizing the Oracle Cerner EHR Platform.
IT Service Manager
Capturion Network
Hattiesburg, Mississippi
03.2012 - 12.2012
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Utilized Windows and Android based Operating Systems to create configurations suitable for various applications of signage
- Wrote policy, procedure and manuals governing internal IT use.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Built, repaired, and installed computer-related hardware based on deployment procedures.
- Provide installation support for new software and sign configurations
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Network cabling, fiber splicing, pre-fabrication of components and the development of solutions specific to the construction
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Notable clients included Loves Travel Stops, Yum! Brands – Wendy’s, Taco Bell, KFC, The University of Texas at El Paso, Mississippi State University, University of Memphis.
Education
High School Diploma -
St. Martin High School
Ocean Springs, MS 08.1994 - 03.2003
No Degree - Liberal Arts And General Studies
Jones County Junior College
Laurel, MS 03.2006 - 08.2009
Skills
Analysis and critical thinking
Certification
Comptia Security +
Interests
Game Development
Web Design
UI/UX Development
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