Benjamin Thomas Andrada
Victorville,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
17
17
years of professional experience
Work History
Insurance Broker
World Financial Group, Inc.
Glendale, CA
01.2012 - Current
- Assessed client risk profiles and recommended appropriate coverage plans.
- Provided advice to customers on insurance-related matters.
- Prepared detailed reports summarizing customer requirements and recommendations.
- Built relationships with external parties, such as carriers, vendors, and regulators.
- Developed insurance policies and programs to meet customer needs.
Auto Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
Victorville, CA
07.2022 - 09.2023
- Loaded and unloaded merchandise from delivery truck.
- Verified accuracy of all orders before leaving the warehouse.
- Inspected vehicle for mechanical items and safety issues, and performed preventative maintenance.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Delivered goods to customers in a timely manner while adhering to assigned routes and time schedules.
Cashier
Walmart
Colton
11.2010 - 09.2011
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer questions and provided store information.
Receiving Associate
Walmart
Fontana
07.2009 - 11.2010
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Sorted and labeled items according to size, type, style, color or product code.
Stocker
Walmart
Fontana, CA
07.2007 - 07.2009
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Provided customer service by answering questions about product location, price and availability.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
Education
Medical Billing And Coding
Career College of America
Colton, CA05-2007
High School Diploma -
Kintner Christian Academy
San Pablo City, Philippines05-2005
Skills
- Long-term care expert
- Excellent communication skills
- Driven
- Prospecting skills
- Financial Planning
- Customer Service
- Cash Register Operation
- Retail Merchandising
- Returns processing
- Money Handling
- Merchandise Stocking
- Equipment Operation
- Product Labeling
- Truck unloading
- Stockroom Maintenance
- Product Sales
- Upselling
- Customer Needs Assessment
- Display Setup
- Retail Sales
Accomplishments
- Top producer
- Employee of the month
Timeline
Auto Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
07.2022 - 09.2023
Insurance Broker
World Financial Group, Inc.
01.2012 - Current
Cashier
Walmart
11.2010 - 09.2011
Receiving Associate
Walmart
07.2009 - 11.2010
Stocker
Walmart
07.2007 - 07.2009
Medical Billing And Coding
Career College of America
High School Diploma -
Kintner Christian Academy
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