Dedicated candidate with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Lead Ramp Service Agent
Alaska Airline
Anchorage, AK
05.2015 - Current
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Coordinated ground crew activities to complete objectives on schedule.
Verified documentation and condition of freight to assure quality standards were achieved.
Airborne Infantryman
Alaska Army National Guard
Joint Base Elmendorf-Richardson, AK
06.2013 - 06.2019
Led fire team during infantry dismounted battle drills and situational training exercises.
Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Infantryman
United States Army
06.2011 - 06.2013
Trained in use of tear gas, passive ordnance and explosives.
Inspected and performed regular maintenance on company communication equipment.
Installed, operated and maintained field communications equipment.
<ul>
<li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li>
<li>Coordinated with ground staff to facilitate smooth boarding processes.</li>
<li>Maintained up-to-date knowledge of airline policies and procedures.</li>
<li>Trained new team members on customer service protocols and tools.</li>
<li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li>
<li>Executed computer, iPad, and paperwork tasks efficiently.</li>
<li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li>
<li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li>
<li>Processed and secured passenger luggage to ensure safe handling.</li>
</ul> at Alaska Airline/ Breeze Airline<ul>
<li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li>
<li>Coordinated with ground staff to facilitate smooth boarding processes.</li>
<li>Maintained up-to-date knowledge of airline policies and procedures.</li>
<li>Trained new team members on customer service protocols and tools.</li>
<li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li>
<li>Executed computer, iPad, and paperwork tasks efficiently.</li>
<li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li>
<li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li>
<li>Processed and secured passenger luggage to ensure safe handling.</li>
</ul> at Alaska Airline/ Breeze Airline