Benji Williamson
Hendersonville,TN
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated across roles at DoorDash and Instacart. Excelled in organizational skills and tech-savviness, achieving significant reductions in customer complaints and ensuring high-quality service. Skilled in Microsoft Word, with a keen attention to detail and a strong problem-solving ability.
Overview
2
2
years of professional experience
Work History
Delivery Courier
DoorDash
12.2023 - Current
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
Instacart Shopper
Instacart
12.2023 - Current
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
Hostess
Cajun Steamer Bar And Grill
03.2023 - 05.2023
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Crew Memeber
Jimmy John's Gourmet Sandwiches
05.2022 - 03.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelor of Science - Computer Science
Middle Tennessee State University
Murfreesboro, TN05.2028
High School Diploma -
Hendersonville High School
Hendersonville, TN05.2024
Skills
- Punctuality
- Tech-savviness
- Organizational Skills
- Microsoft Dynamics Certification
- Attention to Detail
- Problem-Solving
Languages
Spanish
Limited Working
Timeline
Delivery Courier
DoorDash
12.2023 - Current
Instacart Shopper
Instacart
12.2023 - Current
Hostess
Cajun Steamer Bar And Grill
03.2023 - 05.2023
Crew Memeber
Jimmy John's Gourmet Sandwiches
05.2022 - 03.2023
Bachelor of Science - Computer Science
Middle Tennessee State University
High School Diploma -
Hendersonville High School
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