Ben Mishram
Tacoma
Summary
Dynamic Operations Manager with a proven track record at Airforce Reserve, excelling in data analysis and process improvement. Adept at budget management and compliance tracking, I enhance operational efficiency and support leadership decisions. Strong communicator committed to driving results and fostering team collaboration in high-stakes environments.
Overview
11
11
years of professional experience
Work History
Operations Manager
Airforce reserve
08.2025 - 02.2026
- Detail-oriented Operations Management Specialist with experience coordinating facility operations, managing work orders, tracking budgets, and supporting mission-critical infrastructure.
- Proven ability to analyze data, streamline processes, and ensure compliance with Air Force regulations while supporting leadership decision-making.
- Strong communicator with a track record of improving efficiency and operational readiness.
Juvenile Rehabilitation Counselor 2
Green Hill School
08.2024 - 08.2025
- Providing case management to a caseload of youth, completing tasks outlined in the environmental adherence standards to include case management.
- Fulfilling reporting and documentation requirements identified in JR policies and related statutes and rules.
- Promoting youth readiness for reentry into the community by teaching and reinforcing the use and generalization of skills, allowing, and supporting opportunities for growth (i.e. cultural groups, college courses, work experience), and identifying reentry opportunities, such as community facilities.
- Conducting routine and random security duties including perimeter, grounds, building checks, headcounts.
- Suicide Precaution Level (SPL) checks, key control and room searches for cleanliness and contraband.
- Conduct pat/frisk and strip search youth in accordance with policy and assist in urinalysis processing.
- Escorting/supervising youth during facility movements and appointments.
- Supervise youth during meals in the central dining hall and serve meals and snacks to youth in the living unit.
- Supervise and assign chores within a living unit to meet health and hygiene standards.
- Organize and supervise group recreational activities within the unit, outdoors and at the Recreational Center.
- Recognizing and assessing problem situations and responding to emergent situations such as youth fights, attempted suicides, and dis-regulated youth using JR approved verbal de-escalation and/or physical control techniques and restraints as necessary to restore order.
- Performing basic data entry and retrieval functions using an electronic management information system, and completing required case management reports and tasks accurately and timely, in accordance with JR policy.
- Treatment and intervention principles and practices.
- Ability to relate to clients from diverse backgrounds and cultural groups.
- Knowledge of group behavior and dynamics, societal trends and influences related to juvenile delinquency.
- Adolescent development and juvenile rehabilitation practices and principles.
- Providing cognitive/behavior therapeutic interventions.
Travel CNA
Clipboard health
01.2024 - 08.2024
- Patient care: Assisting patients with daily tasks, personal hygiene, and mobility.
- This may include helping patients get in and out of bed, repositioning immobile patients, and performing basic exercises.
- Monitoring: Monitoring patients' nutritional needs, food, water, and medication intake, and vital signs like temperature, pulse, and blood pressure.
- Communication: Communicating with patients, family, doctors, and nurses.
- Record keeping: Recording changes in patients' medical conditions and vital statistics.
- On-call: Being available to provide assistance to patients as needed.
Caregiver
Intermountain Hospital
06.2019 - 01.2022
- I was the primary caregiver for patients, helping with daily tasks like bathing, dressing, grooming, eating, and exercising.
- Ensuring that safety protocols and procedures are followed, and performing inspections and cleaning tasks to keep the environment safe.
- Cleaning and organizing patient and examination rooms, including changing linens and cleaning up spills.
- Monitoring patients' health status, taking vital signs and recording information about their condition, monitoring food, water, and medication intake, and reporting any changes in behavior, health, or vital statistics to nurses or physicians.
- Communication: answering patient calls for help, and acting as a link between patients and the rest of their healthcare team.
Med Tech
Island House at Mercer Island
06.2017 - 05.2019
- Procure, prepare, and send biological samples for medical testing.
- Delivering medication in the appropriate amounts at the appropriate times to the appropriate people.
- Reporting daily to a licensed nurse on the daily progress of the residents.
- Logging in and out of the care suite log of the clients and updating their medication record as needed.
- Making new medication orders from the local pharmacists to refill the old ones.
- Doing regular body vital signs checkups and alerting the medical teams in case of any abnormalities or unusual body behavior.
- Supervising the caregivers and other non subordinate staff to ensure there is adherence at work place.
Care Supervisor(HCA)
Rosewood Adult Family home
06.2017 - 05.2019
- Deliver basic health services like recording pulse rate, temperature, and respiration rate.
- Help with prescribed exercises.
- Assist with medications administration.
- Supervising light housekeeping and homemaking tasks.
- Taking notes based on the observations and daily interactions of clients in the facility.
- Advising the resident's families on better nutrition programs to put their families.
- Booking resident's appointments and facilitating their transportations to and from those appointments.
Marketing Manager
Knight Frank
05.2015 - 06.2017
- Acquisition of new clients.
- Lead conversion from numerous marketing channels.
- Creating a short- and long-term sales plan with the intention of achieving the given objectives.
- Consistently meet revenue goals in accordance with team/organizational goals.
- Actively looking for possibilities to upsell and cross-sell to existing customers.
- Obtaining referrals from the current clientele to widen the sales pipeline.
- Management of customer relationships.
- Recognize customer needs and provide insights for improving the product portfolio based on interactions with and feedback from customers.
- Management of key accounts.
- Development of new accounts.
- Reporting and operations.
- Overseeing pre- to post-sales support activities for the designated goods and regions while guaranteeing the greatest level of client satisfaction.
Education
Some College (No Degree) - Operations Management
Community College of The Air Force
Montgomery, ALSkills
- Operations management
- Data analysis
- Compliance tracking
- Process improvement
- Budget management
- Facility coordination
Timeline
Operations Manager
Airforce reserve
08.2025 - 02.2026
Juvenile Rehabilitation Counselor 2
Green Hill School
08.2024 - 08.2025
Travel CNA
Clipboard health
01.2024 - 08.2024
Caregiver
Intermountain Hospital
06.2019 - 01.2022
Med Tech
Island House at Mercer Island
06.2017 - 05.2019
Care Supervisor(HCA)
Rosewood Adult Family home
06.2017 - 05.2019
Marketing Manager
Knight Frank
05.2015 - 06.2017
Some College (No Degree) - Operations Management
Community College of The Air Force