Bennard Miller
Olive Branch,MS
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
GXO (XPO) Logistics (HPE Site)
01.2019 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Manage daily complex and detailed planning, coordination and multifaceted warehouse operations to include transportation management, organizing, Inventory audits, monitoring, shipping, receiving, storage and distribution, while ensuring quality to the customer
- Implemented new layout to improve production flow moving the product to the dock more efficient
- Develops and implements plans for facility modification or expansion, such as equipment purchases or changes in space allocation and warehouse design
- Coaches and mentor’s subordinates on overall people development to strengthen talent bench in the operation
- Partners with Human Resources regarding the hiring, training, developing and appraises staff effectively
- Implemented quality control systems that boosted overall product consistency and reliability.
- Partnered with vendors and suppliers to effectively manage and budget.
- Implemented new projects to increase efficiency
- Manage a team Six supervisors and 115 employees across three shifts
- Lead weekly Gemba walks with leadership team
- Partners with site Director to effectively manage the budget and P&L of the operation
- Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity of the distribution center
- Monitors daily, weekly and monthly inventory cycles to ensure accuracy is maintained at 99% or better
- Facilitated smooth collaboration between departments through clear communication channels.
- Oversees 85 million dollars of inventory
- Collaborate with cross-functional groups including Human Resources, Maintenance, Safety, IT, Quality Assurance, Sales, Order Management/Customer Service and Finance to meet business objectives and customer satisfaction
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Environmental Health & Safety Manager
XPO Logistics (Cummins Site)
01.2017 - 01.2019
Safety & Security Manager
Helen Of Troy
01.2011 - 01.2017
Education
Bachelor’s Degree in Business Administration -
Jackson State University
Jackson, MS05.2026
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Staff Training
- Policies and procedures implementation
- Staff Management
- Customer Relationship Management
- MS Office
Accomplishments
- Reduced OSHA cases year over year resulting into 2 years without an OSHA Recordable.
- Improved EBITDA by 20%
- Increased Quality to 99.98%
- Improved Efficiency by 30%
- 5x Recipient of the GXO Quarterly Operations Leadership Award
- GXO (SOMA) Site Operations Manager Academy Graduate
- Managed team of 115 staff members.
Certification
- Certified Powered Industrial Equipment Trainer
- Certified Overhead Crane Trainer
- 10-Hour OSHA General Industry Safety and Health Training
- Leadership and Legal Training
- Vital Leadership Training
- Managing to Lead XOS Trainer
- Jubi XOS Leadership Reinforcement Training
- SAP and WMS Experience
Timeline
Operations Manager
GXO (XPO) Logistics (HPE Site)
01.2019 - Current
Environmental Health & Safety Manager
XPO Logistics (Cummins Site)
01.2017 - 01.2019
Safety & Security Manager
Helen Of Troy
01.2011 - 01.2017
Bachelor’s Degree in Business Administration -
Jackson State University
- Certified Powered Industrial Equipment Trainer
- Certified Overhead Crane Trainer
- 10-Hour OSHA General Industry Safety and Health Training
- Leadership and Legal Training
- Vital Leadership Training
- Managing to Lead XOS Trainer
- Jubi XOS Leadership Reinforcement Training
- SAP and WMS Experience
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