Benneditto Magrone
Roanoke,VA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
28
28
years of professional experience
Work History
Service Center Manager
FedEx Freight
09.1998 - Current
- Oversaw employee schedules ensuring appropriate coverage during peak hours without exceeding labor costs.
- Facilitated safety committee meetings and executed OSHA checklists to ensure compliance with safety regulations.
- Ensured compliance with evolving federal, state, and local regulations to support transportation infrastructure integrity.
- Conducted thorough audits of electronic logs to ensure compliance with Department of Transportation regulations.
- Oversaw maintenance and operational readiness of 62 tractors and 150 trailers.
- Fostered a positive workplace culture amidst industry downturns.
- Cultivated an encouraging environment to maintain team morale during challenging market conditions.
- Customer service to ensure all customers were serviced timely.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Elevated audit score from 30% to over 95% through strategic process enhancements.
Education
Certification - undefined
Leadership excellence
Harrisburg, Pa05.2015
Skills
Led staff training programs focused on effective communication and performance management Championed employee development initiatives through empathetic leadership and understanding Coordinated emergency response training to ensure preparedness Oversaw hiring and training processes to build a skilled workforce Leveraged MS Office tools for efficient data management and reporting
Timeline
Service Center Manager
FedEx Freight
09.1998 - Current
Certification - undefined
Leadership excellence