Bennett Curry
Jacksonville,FL
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
17
17
years of professional experience
Work History
Assistant Customer Service Manager
Publix SuperMarkets
03.2007 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
Extended Day Aide
Chiles Elementary School
08.2008 - 05.2010
- Actively supervised group activities and provided guidance to ensure a positive, structured environment for all participants.
- Maintained child safety with proper supervision during various activities.
- Facilitated homework completion by offering guidance, clarification, and encouragement when needed to promote academic success.
- Collaborated with team members to plan engaging after-school activities that fostered social skills development and promoted collaboration among students.
Education
Bachelor of Science - Food And Resource Economics
University of Florida
Gainesville, FL05.2008
Skills
- Training and mentoring
- Conflict Resolution
- Customer Service
- Problem-Solving
- Time Management
- Team Building and Leadership
- Administrative Support
- Meticulous attention to detail
- Cash Handling
- Customer Relations
Timeline
Extended Day Aide
Chiles Elementary School
08.2008 - 05.2010
Assistant Customer Service Manager
Publix SuperMarkets
03.2007 - Current
Bachelor of Science - Food And Resource Economics
University of Florida
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