Taylor Wilson
Oklahoma City,OK
Summary
Proven leader in customer service management with a track record of enhancing team productivity and customer satisfaction at City Of Norman and Auntie Anne's Pretzels. Excelled in conflict resolution and sales proficiency, boosting team efficiency and client contentment. Skilled in cross-functional team leadership and adaptability, consistently achieving and surpassing goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
City Of Norman
05.2023 - 09.2024
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
Shift Manager/Key Holder
Auntie Anne's Pretzels
08.2021 - 12.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Master Of Psychology - Psychology
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Moore High School
Moore, OK05.2024
Skills
- Sales proficiency
- Training and mentoring
- POS system operations
- Training programs
- Customer-focused
- Complaint resolution
- Skilled multi-tasker
- Focused on customer satisfaction
- Problem-solving abilities
- Reliability
- Team building
- Customer Relations
- Conflict Resolution
- Employee Training
- Professionalism
- Adaptability
- Communication Skills
- Cross-functional team leadership
Certification
Food Handlers License
Timeline
Assistant Customer Service Manager
City Of Norman
05.2023 - 09.2024
Shift Manager/Key Holder
Auntie Anne's Pretzels
08.2021 - 12.2022
Master Of Psychology - Psychology
Oklahoma City Community College
High School Diploma -
Moore High School
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