BENNETT JOHNSON
College Station,TX
Summary
Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Overview
5
5
years of professional experience
Work History
Bar Manager
Canteen cavalry court
08.2021 - Current
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
Host Stand Manager
Texas Roadhouse
College Station, Texas
06.2019 - 08.2021
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Created training modules and documentation to train staff.
- Provided leadership during times of organizational change or crisis situations.
Education
Diploma -
A&M Consolidated High School
05.2021
Skills
- Staff Training
- Customer Relations
- Inventory Management
- Responsible Alcohol Service
- Cost Control
- Bar Management
- Training and mentoring
- Marketing and sales experience
- Wine and liquor expertise
- Customer Relationship Building
- Team Leadership
- Staff Scheduling
Affiliations
- Eagle Scout
- Young Mens Service League
Timeline
Bar Manager
Canteen cavalry court
08.2021 - Current
Host Stand Manager
Texas Roadhouse
06.2019 - 08.2021
Diploma -
A&M Consolidated High School
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