Bennie Quinn
Sanford,Florida
Summary
Proven Franchise Business Consultant with a track record of enhancing franchisee performance and profitability through comprehensive training and support at DetailXPerts Franchise. Skilled in franchise development and relationship building, adept at streamlining processes for efficiency and implementing standardized procedures. Demonstrates exceptional problem-solving abilities and interpersonal communication, ensuring swift resolution of issues and fostering a culture of continuous improvement.
Overview
35
35
years of professional experience
Work History
Franchise Business Consultant
DetailXPerts Franchise
06.2022 - 06.2024
- Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
- Enhanced franchisee performance by providing comprehensive training and support in various business operations.
- Streamlined processes for improved efficiency, implementing standardized procedures across all franchise locations.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
Recruiter's Assistant
DetailXPerts Franchise
06.2022 - 06.2024
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
Payment Analyst
Verizon Wireless
06.1989 - 12.2018
- Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
- Fostered a culture of collaboration among team members by frequently sharing insights and best practices related to effective payment processing techniques.
- Continuously monitored outstanding balances for overdue accounts, taking swift action to resolve delinquencies and maintain strong vendor relationships.
- Supported management in financial reporting by providing detailed analyses of accounts payable activity and trends.
- Acted as a liaison between the payment department and other internal stakeholders, ensuring clear communication of expectations and deliverables.
- Proactively identified potential bottlenecks within the payment process, implementing corrective actions before they impacted overall performance or deadlines.
- Contributed to cost-saving efforts by identifying areas for process improvements within the payment lifecycle, recommending actionable solutions.
- Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
- Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Developed strong relationships with vendors to negotiate favorable payment terms, benefiting the company''s cash flow.
Education
Diploma -
Murray Wright High School
Detroit, MI06.1982
Skills
- Franchise Development
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- Interpersonal Communication
- Opening and closing procedures
- Time management abilities
- Continuous Improvement
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
- Written Communication
Timeline
Franchise Business Consultant
DetailXPerts Franchise
06.2022 - 06.2024
Recruiter's Assistant
DetailXPerts Franchise
06.2022 - 06.2024
Payment Analyst
Verizon Wireless
06.1989 - 12.2018
Diploma -
Murray Wright High School
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