Stephen Breen Jr.
Sanford,Florida
Summary
Dynamic professional with a proven track record at Floor & Decor, excelling in team management and customer service. Recognized for enhancing sales through effective promotional strategies and performance coaching. Adept at problem-solving and maintaining workplace safety, consistently driving customer satisfaction and operational efficiency. Committed to fostering a collaborative team environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Department Manager
Floor & Decor
10.2022 - 10.2024
- Store safety through safety walks and operating procedures.
- Merchandise new and old products to promote sales through product placement, organization and pricing.
- Implementing new displays and signage to drive sales through cross-selling products and push low selling products.
- Developed and initiated new training techniques while also teaching company policies to new hires.
- Helped strategize with fellow management for product trend changes to be ahead of coming demands.
- Order prep and delivery.
- Design.
- Product knowledge.
- Forklift.
- Pricing signage.
- Maintaining Sales Performance dashboard.
- Cashier.
- Order management.
Carpenter's Assistant
Steve Breen LLC
10.2020 - 10.2022
- Operating power and hand tools.
- Measurements.
- Following instructions.
- Keeping safe and clean work environment.
- Offering ideas when necessary.
- Reduce waste on product materials.
Customer Service Associate Pro Sales
Lowe's
10.2018 - 10.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing, ensuring timely and accurate fulfillment of customer requests.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new associates on company policies and customer service protocols to ensure consistency.
- Analyzed feedback to identify service improvement opportunities, implementing solutions that enhanced efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Reduced issue resolution time by streamlining communication between departments.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Organized customer appreciation events, strengthening customer relations and loyalty.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Fostered positive team environment, contributing to higher staff retention rates.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Enhanced brand image by consistently delivering service beyond expectations.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Carpenter's Assistant
Steve Breen LLC
05.2016 - 10.2016
- Operating power and hand tools.
- Measurements.
- Following instructions.
- Keeping safe and clean work environment.
- Offering ideas when necessary.
- Reduce waste on product materials.
Road Supervisor Lt.
G4S Secure Solutions USA
09.2011 - 05.2016
- Worked in a variety of locations from a public library, office buildings and multiple facility management. Ensuring that the facilities remained safe and secure.
- Trained and mentored junior officers while conducting daily site checks.
- Worked both armed and unarmed facilities requiring both G and D licenses to be maintained.
Hard Rock Hotel Security Guard
Elite Security
01.2011 - 09.2011
- Maintained a safe and secure environment for staff and clients. Through various safety procedures.
- Worked with local law enforcement agencies when required.
- Provided personal security when instructed.
Gym Receptionist
Marine Corps Community Services
05.2010 - 01.2011
- Check in guest and issue desired equipment.
- Kept a clean and safe environment.
- Notified personal trainers of client schedules and needs.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Participated in the implementation of on base events such as air-shows and celebrity meet and greets.
Military Police Officer
United States Marine Corps
02.2005 - 02.2010
- Enforced rules and regulations on base through traffic enforcement, security operations and investigations. Ensuring a safe environment for personnel on base or area of operation overseas.
- Providing First Responder medical care.
- Training and mentoring junior Marines.
- Building community relations through volunteering and outreach efforts.
- Maintaining records and proper documentation of evidence and case files.
- Firearms and non-leathal equipment proficiency.
- Physical proficiency through exercise and body manipulation techniques.
- Following and carrying out all lawful orders given by a commanding officer.
Education
None - Radiation Therapist
Cambridge Heathcare And Technology
Altamonte Springs, FLHigh School Diploma -
Sarasota High School
Sarasota, FL2002
Skills
- Safety team
- Forklift certified
- Have operated several types of large equipment, including large trucks
- Management
- Power and hand tools
- Zebra phone
- Word Excel and Document
- Animal control
- Cash handling and phone sales
Accomplishments
Helped lead and design a community garden on behalf of Lowe's. Working with local gardeners, volunteers and eagle scouts.
Helped organize and volunteer to restore a community roller hockey ring so that the community could reinstate a roller hockey league for the kids.
Designed and built a memorial for the fallen Marines and Sailors at Marine base Miramar.
Certification
Honorable Discharge 2013
Meritorious Mast 2006
Certificate of Appreciation 2010
Certificate of Commendation 2009
Certificate of Appreciation 2007
Certificate of Recognition 2016
Letter of Appreciation 2006
Good Conduct Medal 2008
Criminal Justice Information System Security & Awareness 2016
NRA Law Enforcement Certificate 2011
Fortress Tactical Training 2011
Corporals Course leadership training 2008
SAIC Responder Awareness 2007
Electronic Security System Operator 2006
Prevention and Relationship Enhancement 2009
World Class Customer Service 2010
Taser 2016
Intoxicator Intox EC/IR Operator CA 2009
Highway Safety DWI, HGN 2006
Combat Lifesaver 2008
FEMA Incident Command 2013
Heart Saver First Aid CPR 2013
ASP Tactical Baton 2013
USMC Green Belt 2009
Taser & Use Of Force 2016
Defensive Tactics, Use of Force 2016
Tactical Firearms 2016
High Risk Personnel 2008
Orleoresin Capsicum Contamination 2008
Taser X26 2013
G4S Armed 2011
G4S Unarmed 2011
USMC Military Police 2005
Non-Infantry Machine-Gun 2008
Inter-Service Non-Lethal Individual Weapons Instructor 2008
Law Enforcement Basic Recruit Vice President 2013
Law Enforcement Basic Recruit 2013
Hobbies
- Gardening
- Ponds
- Taking care of animals.
- RC cars
- Cooking
- Classic cars
- Home design
- Wood working
- Art
- Video games
- Biking
Gym
Timeline
Assistant Department Manager
Floor & Decor
10.2022 - 10.2024
Carpenter's Assistant
Steve Breen LLC
10.2020 - 10.2022
Customer Service Associate Pro Sales
Lowe's
10.2018 - 10.2020
Carpenter's Assistant
Steve Breen LLC
05.2016 - 10.2016
Road Supervisor Lt.
G4S Secure Solutions USA
09.2011 - 05.2016
Hard Rock Hotel Security Guard
Elite Security
01.2011 - 09.2011
Gym Receptionist
Marine Corps Community Services
05.2010 - 01.2011
Military Police Officer
United States Marine Corps
02.2005 - 02.2010
None - Radiation Therapist
Cambridge Heathcare And Technology
High School Diploma -
Sarasota High School
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