Bennie Smith

• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Preformed repairs on devices such as iPhone and android while in store, as well as serviced clients via remote tech support.

• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.

• Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
• Applied external accessories such as screen protectors, skins and more.
• Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
• Collaborated with team members to improve overall service quality, resulting in higher customer retention rates.
• · I was provided a daily route and repair times in an 8-hour shift, but I had to decide what was the most efficient route to take to each job to ensure customer satisfaction and maintain perfect repair times.

• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Planned, scheduled, and delegated daily work to team of employees.
• Implemented, configured, and optimized safety standards.
• Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
• · Performed maintenance tasks on PCs, networks, and mobile devices.
• · Organize inventory and complete weekly inventory counts for over a thousand plus parts in the store.
• Provide directions to a team of 3 on new phones, niche devices, and cloud-based storage

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• · Oversee the operation of the store, which includes managing monthly profits, set expectations for a team of 8, which included setting schedules, and tech training.

· Managed hundreds of difficult repairs, which required detailed senior tech repair skills.

· Ordered all parts for the store and managed an inventory of over 4000 parts.

· Set store budget and projected monthly profit based on potential repair volume and team growth.

· Firsthand experience debugging production software.

· Complete understanding of the store network (hardware and software), PC architecture wireless communication, router, ad third-party cellular devices