Summary
Overview
Work History
Education
Skills
Interests
Timeline
Volunteer

Bennie Taylor

West Monroe,LA

Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 10 years of employment managing telephone switchboards in hospital settings. Communicating with people from different backgrounds. Known for commitment to efficiency and accuracy.

Overview

30
30
years of professional experience

Work History

PBX Operator

Glenwood Regional Medical Center
06.2014 - 02.2025
  • Created and maintained company phone directory with current extensions and staff information.
  • Assisted customers with friendliness and patience to leave a lasting positive impression.
  • Facilitated connection of incoming calls to the most qualified department.
  • Provided mentorship and instruction to fresh recruits in PBX operations.
  • Engaged in safety training to acquire skills for addressing emergency situations.
  • Managed call reception, coordinating with the PA system for prompt announcements.
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
  • Ensured timely resolution of inquiries by proactively overseeing call queues.
  • Connected callers with appropriate professional, department, or business.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Answered calls on Number ring and engaged customers with friendly, professional demeanor.

Data Entry Clerk

Glenwood Home Health
05.1995 - 10.2013
  • Validated and cross-checked data accuracy compared to original records.
  • Sorted documents and maintained organized filing process.
  • Ensured organizational information accuracy by scanning and saving documents.
  • Performed data input duties with high accuracy and efficiency.

Scheduling Clerk

Glenwood Home Health
05.1995 - 10.2013
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Supply Clerk

Glenwood Home Health
05.1995 - 10.2013
  • Analyzed and adjusted inconsistencies in automated supply accounting system.
  • Managed inventory for large commercial business operation.
  • Organized and maintained stock records and Type documents.
  • Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
  • Closely monitored material readiness of high-priority units.
  • Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.

Medical Records Clerk

Glenwood Home Health
05.1995 - 10.2013
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Maintained patient confidence by keeping patient records information confidential.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Sorted and distributed incoming and outgoing medical records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Assisted in preparation of medical reports for external parties.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Scanned and uploaded medical records into electronic medical records system.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Tracked and monitored requests for medical records release.
  • Followed up with medical staff regarding missing information in patient records.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Supported medical staff by providing organized and accurate medical records.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Responded to patient inquiries to provide information and details of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.

Education

High School Circulium

Wossam High School
Monroe, LA

GED -

Louisiana Delta Community College
West Monroe, LA
03.2014

Skills

  • Excellent verbal communication skills
  • Answering questions
  • Making appointments
  • Managing phone systems

Interests

Gardening, spending time family

Timeline

PBX Operator

Glenwood Regional Medical Center
06.2014 - 02.2025

Data Entry Clerk

Glenwood Home Health
05.1995 - 10.2013

Scheduling Clerk

Glenwood Home Health
05.1995 - 10.2013

Supply Clerk

Glenwood Home Health
05.1995 - 10.2013

Medical Records Clerk

Glenwood Home Health
05.1995 - 10.2013

High School Circulium

Wossam High School

GED -

Louisiana Delta Community College

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Bennie Taylor