Bennie Ulin
Windsor Heights,IA
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Titan Tire
Des Moines, Iowa
01.2023 - Current
- Managed customer inquiries through phone and email communications.
- Processed orders and maintained accurate records in the system.
- Handled complaints professionally, ensuring customer satisfaction throughout interactions.
- Trained new staff on customer service protocols and company practices.
Data Entry Specialist
Cetera Financial Group
West Des Moines, Iowa
11.2021 - 10.2022
- Verified accuracy of client information during data entry processes.
- Followed established protocols for processing sensitive financial information securely.
- Entered large volumes of data quickly with a high degree of accuracy.
- Participated in team meetings to discuss workflow improvements and best practices.
Team Lead
Hy-Vee Gas Station
West Des Moines, Iowa
11.2019 - 01.2021
- Trained new employees on operational procedures and customer service standards.
- Maintained inventory levels and ordered supplies as needed for smooth operations.
- Assisted customers with inquiries and provided information on products and services.
- Handled cash register operations, ensuring accurate cash handling and reconciliation.
Multiple Positions
Kum & Go
West Des Moines, Iowa
02.2016 - 05.2019
- Sales Associate
- Food Manager
- Overnight Lead
Education
Associate of Applied Science - Computer Information Systems
DMACC
Ankeny, IA01-2027
High School Diploma -
Valley High School
West Des Moines, IA06-2017
Skills
- Customer relationship management
- Staff training and development
- Problem solving
- Cash handling
- Effective communication
- Attention to detail
Timeline
Customer Service Representative
Titan Tire
01.2023 - Current
Data Entry Specialist
Cetera Financial Group
11.2021 - 10.2022
Team Lead
Hy-Vee Gas Station
11.2019 - 01.2021
Multiple Positions
Kum & Go
02.2016 - 05.2019
Associate of Applied Science - Computer Information Systems
DMACC
High School Diploma -
Valley High School
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