Bennie Ulin
Windsor Heights
Summary
Customer service professional with a strong background in data entry and a proven ability to communicate effectively, resolve conflicts, and solve problems to ensure customer satisfaction. Adaptable team player with a results-driven mindset, known for delivering efficient, accurate, and empathetic support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Titan Tire
01.2023 - Current
- Managed customer inquiries through phone and email communications.
- Processed orders and maintained accurate records in the system.
- Handled complaints professionally, ensuring customer satisfaction throughout interactions.
- Trained new staff on customer service protocols and company practices.
Data Entry Specialist
Cetera Financial Group
11.2021 - 10.2022
- Verified accuracy of client information during data entry processes.
- Followed established protocols for processing sensitive financial information securely.
- Entered large volumes of data quickly with a high degree of accuracy.
Team Lead
Hy-Vee Gas Station
11.2019 - 01.2021
- Trained new employees on operational procedures and customer service standards.
- Maintained inventory levels and ordered supplies as needed for smooth operations.
- Assisted customers with inquiries and provided information on products and services.
Multiple Positions
Kum & Go
02.2016 - 05.2019
- Sales Associate
- Food Manager
- Overnight Lead
Education
Associate of Applied Science - Computer Information Systems
DMACC
01-2027
High School Diploma -
Valley High School
06-2017
Skills
- Customer service
- Active listening
- Problem-solving skills
- Data entry
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Microsoft Outlook
Timeline
Customer Service Representative
Titan Tire
01.2023 - Current
Data Entry Specialist
Cetera Financial Group
11.2021 - 10.2022
Team Lead
Hy-Vee Gas Station
11.2019 - 01.2021
Multiple Positions
Kum & Go
02.2016 - 05.2019
High School Diploma -
Valley High School
Associate of Applied Science - Computer Information Systems
DMACC