BENNIE HAMILTON

Texas Department of Family and Protective Services (DFPS)

• Provide administrative support to Child Protective Investigations staff in a fast-paced, high-volume office.
• Maintain confidential case files and ensure accurate documentation in compliance with DFPS policies and state confidentiality requirements.
• Process and organize investigative records, legal documents, court correspondence, and supporting evidence.
• Enter, update, and verify case information in DFPS databases while ensuring data accuracy and completeness.
• Coordinate communication between investigators, supervisors, law enforcement, medical providers, schools, attorneys, and community partners.
• Monitor case deadlines and assist investigators with meeting statutory and agency timelines.
• Prepare investigative packets, court documents, and correspondence for hearings and legal proceedings.
• Answer multi-line telephone system, respond to inquiries, and direct clients and partner agencies to appropriate resources.
• Track incoming reports, mail, and documentation to ensure timely processing and distribution.
• Assist with records requests, document retrieval, and case audits.
• Maintain office supplies, equipment, and administrative workflows to support daily operations.
• Handle sensitive and emotionally charged situations with professionalism, discretion, and compassion.
• Collaborate with multidisciplinary professionals to support child safety investigations and service coordination.

• Case Documentation
• Confidential Records Management
• Data Entry & Verification
• Microsoft Office Suite (Word, Excel, Outlook)
• Time Management
• Multi-tasking
• Customer Service
• Written Communication
• Scheduling & Calendar Management
• Interagency Communication
• Attention to Detail
• Document Preparation
• File Management
• Organization
• Problem Solving

• Engaged community members through service projects and church events.
• Assisted in planning and executing local outreach programs for various age groups.
• Provided support in teaching religious principles during weekly gatherings.
• Spread faith through various evangelistic means, including preaching, Bible readings, and group activities.
• Conducted outreach activities such as door-to-door visits, street preaching, and distributing religious literature.
• Educated targeted groups on important skills for everyday living, community growth and faithful membership building.
• Coordinated with other missionaries to carry out on-site work.

• Supported students with special needs in daily classroom tasks.
• Monitored student behavior and provided positive reinforcement techniques.
• Applied positive reinforcement to redirect negative behaviors.
• Created and maintained positive relationships with students, parents, and colleagues.
• Offered students personalized educational, behavioral, and emotional support.
• Ensured that all safety regulations were followed in the classroom environment.

• Managed classroom activities and maintained student engagement during lessons.
• Assisted students with individual learning needs and provided support as necessary.
• Collaborated with other educators to enhance curriculum delivery and classroom dynamics.
• Supervised lunch and recess periods to ensure student safety and behavior management.
• Encouraged positive behavior among students through effective communication techniques.
• Provided classroom instruction outlined in teacher's lesson plans.

• Assisted customers with product selection and inquiries.
• Organized merchandise on shelves and displays for visibility.
• Maintained clean and orderly sales floor environment.
• Collaborated with team to ensure stock availability and inventory management.
• Provided exceptional customer service to enhance shopping experience.