Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benny Beck

Dallas,TX

Summary

A seasoned VIP Travel Counselor III from CWT LLC, I excel in orchestrating complex travel arrangements and delivering unparalleled customer service. My expertise in advanced itinerary planning and adaptability has solidified a loyal client base and enhanced team performance. Skilled in negotiation and interpersonal communications, I adeptly manage high-volume environments, ensuring client satisfaction and compliance with travel regulations.

Overview

15
15
years of professional experience

Work History

VIP Travel Counselor III

CWT LLC
04.2010 - 02.2025
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
  • Utilized advanced reservation systems effectively to secure optimal bookings for clients'' unique needs.
  • Solved challenging travel issues promptly to minimize disruptions and maintain positive customer relationships.
  • Handled customer inquiries professionally through phone calls, emails or face-to-face meetings.
  • Monitored global events that could impact client travels and proactively communicated relevant updates.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Collaborated with team members to share industry knowledge and improve overall service offerings.

Education

Associate of Arts - Elective Studies

Brazosport College
Lake Jackson, TX
12-1973

Skills

  • Travel industry experience
  • Excellent customer service
  • Strong negotiation skills
  • Advanced itinerary planning
  • Flexible schedule availability
  • Travel research
  • Itineraries
  • Adaptability and resilience
  • High volume environments
  • Mentoring and training
  • Regulations and compliance
  • Interpersonal communications
  • Executive travel

Timeline

VIP Travel Counselor III

CWT LLC
04.2010 - 02.2025

Associate of Arts - Elective Studies

Brazosport College
Benny Beck