Benny Cook
Richmond,VA
Summary
At Bon Secours Hospital, I excelled as an EVS Supervisor, enhancing safety protocols and fostering a culture of continuous learning. My proactive management and mentoring significantly improved team performance and guest satisfaction. Skilled in environmental services and staff evaluations, I led initiatives that streamlined operations and boosted efficiency. Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments. Experienced in EVS supervisory role, managing a high-performing environmental services team and maintaining cleanliness standards across large healthcare facilities. Strengths include strategic planning, staff training, and regulatory compliance. Displayed leadership in improving team productivity and implementing cost-saving initiatives while ensuring patient satisfaction. Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation. Resourceful EVS Supervisor known for high productivity and efficient task completion. Possess specialized skills in staff management, quality control, and regulatory compliance which contribute to maintaining cleanliness and safety standards. Excel at communication, leadership, and problem-solving, ensuring smooth operations in fast-paced environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
EVS Supervisor
Bon Secours Hospital
Richmond, VA
04.1989 - Current
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Assisted with interviewing prospective candidates for open positions within the EVS department.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Reported damage or theft of hotel property to management.
- Collaborated with management team to develop new operational processes or procedures as needed.
- Promoted a culture of continuous learning amongst staff members through proactive mentoring and development activities.
- Monitored inventory levels of supplies used by EVS personnel and ordered additional items when necessary.
- Communicated with maintenance team on damages to repair.
- Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assessed employee performance through observation, discussion and review of metrics.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Prepared work schedules for associates to promote proper staffing levels.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA06-1984
Skills
- Environmental services
- Workplace safety
- Waste management
- Scheduling coordination
- Room occupancy verification
- Employee evaluations
- Staff evaluations
- Ordering cleaning supplies
- Cleaning practices
- Department coordination
- Task assignment
- Folding clean laundry
- Vacuuming and sweeping
- Training and mentoring
- Performance improvements
- Inventory control
- Cleaning bathrooms
- Turndown service
- Pest control
- Workload prioritization
- Payroll
- Customer service
- Guest relations
- Mopping and buffing floors
- Cleaning techniques
- Safety training administration
- Team performance management
- Regulatory compliance
- Housekeeping
- Customer relationship management
Certification
- CPR
- CPI
Accomplishments
- Employee of the year for MRMC.
- Employee of the year for RCH.
Timeline
EVS Supervisor
Bon Secours Hospital
04.1989 - Current
High School Diploma -
Patrick Henry High School