Benny Copenhaver
Advanced Auto Parts
Jonestown,PA
1
Language
1
Certification
17
years of professional experience
Results-driven Retail Parts Professional with expertise in customer service, problem-solving, and inventory management. Proven success in implementing promotional strategies that enhance sales performance and improve customer satisfaction.
Work History
Retail Parts Professional
5 Years 8 Months- Provided expert advice on automotive parts, ensuring accurate customer solutions.
- Managed inventory levels, utilizing automated systems for efficiency and accuracy.
- Trained new staff on product knowledge and customer service standards.
- Conducted regular audits of stock to minimize discrepancies and maintain organization.
- Collaborated with management to develop promotional strategies for parts sales growth.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Implemented process improvements that streamlined operations and reduced wait times.
- Mentored junior team members, fostering a culture of continuous learning and development.
- Implemented promotional strategies that increased overall sales performance within the department.
- Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.
- Processed customer transactions accurately while maintaining strict adherence to company policies and procedures.
- Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Increased sales through effective merchandising displays and cross-selling techniques.
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Mechanic
11 Years 9 Months- Diagnosed and repaired a wide range of automotive systems, ensuring optimal vehicle performance.
- Conducted routine maintenance services, including oil changes, brake inspections, and tire rotations.
- Utilized diagnostic tools to identify mechanical issues and recommend appropriate solutions.
- Mentored junior mechanics in best practices for repairs and customer service techniques.
- Collaborated with team members to streamline operations and reduce turnaround times on repairs.
- Maintained accurate records of services performed and parts used to ensure compliance with standards.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
- Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
- Enhanced team morale and productivity by establishing positive work environment.
- Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
- Reduced downtime for clients, swiftly identifying and addressing mechanical faults.
- Streamlined appointment scheduling process, making it easier for customers to obtain service.
- Contributed to revenue growth by upselling additional services when appropriate.
- Optimized workshop layout for improved efficiency, reducing time vehicles spent in repair.
- Increased vehicle reliability by conducting regular maintenance and thorough inspections.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Performed emissions tests according to standard procedures.
Education
Course Completion - Carpentry And Residential Construction
High School Diploma
Skills
Cash handling proficiency
Merchandising strategies
Store maintenance
Negotiation
Returns processing
Loss prevention awareness
Ordering parts
Customer service
Problem-solving skills
Improving customer satisfaction
Team collaboration
Verbal and written communication
Clean driving record
Operations management
Invoice processing
Training and coaching
Goal setting
Staff training
Inventory management
Sales training
Order fulfillment
Supply orders
Inventory auditing
Suggestive selling
Cycle counting
Coordinating paperwork
Product merchandising
Promotional planning
Display building
Parts department organization
Replacement parts identification
Parts recommendation
Stock number and pricing data
Returns management
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Effective communication
Cash handling
Customer interaction
Relationship building
Safety procedures
Team building
Conflict resolution
Maintenance knowledge
Complaint handling
Professionalism
Stock replenishment
Certification
- Alignment Theory And Practices Training/Certified Hunter Alignment Technician
Languages
English
Full Professional
Timeline
Retail Parts Professional
Advanced Auto Parts
11.2020 - CurrentRead More
Mechanic
Monro Muffler Brake & Service
02.2009 - 11.2020Read More
Lebanon County Vo-Tech
Course Completion from Carpentry And Residential Construction
Read More
Northern Lebanon Jr/Sr High School
High School Diploma
Read More