Tommy Davis
Newton,MS
Summary
Dynamic Retail Parts Professional with extensive experience at Advanced Auto Parts, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through expert product knowledge and effective merchandising strategies. Skilled in training and coaching team members, fostering collaboration, and achieving sales goals while maintaining a clean and organized retail environment.
Overview
14
14
years of professional experience
Work History
Retail Parts Professional
Advanced Auto Parts
Newton, MS
09.2025 - 01.2026
- Assisted customers in locating and purchasing automotive parts and accessories.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Operated point-of-sale systems for efficient transaction processing.
- Managed inventory levels, ensuring accurate stock counts and replenishment.
- Collaborated with team members to maintain store organization and cleanliness.
- Resolved customer inquiries and concerns promptly, enhancing service quality.
- Participated in training programs to improve product knowledge and sales techniques.
- Supported promotional activities, contributing to increased foot traffic and sales opportunities.
- Processed customer transactions accurately while maintaining strict adherence to company policies and procedures.
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Implemented promotional strategies that increased overall sales performance within the department.
- Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Contributed ideas during team brainstorming sessions aimed at enhancing the overall shopping experience for our clientele.
- Increased sales through effective merchandising displays and cross-selling techniques.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Inventory Specialist
Bumper To Bumper Auto Parts
Forest, MS
05.2025 - 09.2025
- Monitored inventory levels to ensure accurate stock availability and reduce discrepancies.
- Collaborated with team members to streamline receiving processes, enhancing operational efficiency.
- Supported order fulfillment by preparing items for shipment and ensuring timely dispatch.
- Contributed to a positive team environment by communicating effectively with colleagues during daily tasks.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
Retail Parts Professional
Advanced Auto Parts
Newton, MS
10.2011 - 05.2025
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with local laws pertaining to the sale of automotive parts.
- Streamlined inventory management for increased efficiency and improved stock availability.
- Coordinated with other departments to resolve customer concerns quickly and effectively when necessary.
- Participated in ongoing professional development opportunities to expand expertise in the automotive field.
- Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Assisted customers in locating and purchasing automotive parts and accessories.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Operated point-of-sale systems for efficient transaction processing.
- Managed inventory levels, ensuring accurate stock counts and replenishment.
- Collaborated with team members to maintain store organization and cleanliness.
- Supported promotional activities, contributing to increased foot traffic and sales opportunities.
- Participated in training programs to improve product knowledge and sales techniques.
- Resolved customer inquiries and concerns promptly, enhancing service quality.
- Processed customer transactions accurately while maintaining strict adherence to company policies and procedures.
Education
High School Diploma -
Morton High School
MortonSkills
- Cash handling proficiency
- Merchandising strategies
- Store maintenance
- Negotiation
- Returns processing
- Loss prevention awareness
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Parts installation
- Training and coaching
- Staff training
- Goal setting
- Inventory management
- Sales training
- Order fulfillment
- Vehicle operations
- Suggestive selling
- Customer education
- Performance tracking
- Coordinating paperwork
- Product merchandising
- Promotional planning
- Display building
- Reviewing deliveries
- Parts department organization
- Stock number and pricing data
- Returns management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking ability
- Reliability
- Organizational skills
Timeline
Retail Parts Professional
Advanced Auto Parts
09.2025 - 01.2026
Inventory Specialist
Bumper To Bumper Auto Parts
05.2025 - 09.2025
Retail Parts Professional
Advanced Auto Parts
10.2011 - 05.2025
High School Diploma -
Morton High School