BENNY GARCIA
Saint Hedwig,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
John Wayne Service Company
07.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
THERMOFORMING OPERATOR
Republic Plastics
08.2020 - 07.2021
- Overseeing the operations of manufacturing private label and brand name foam plates and bowls
- Managing team members on the production line for efficiency and safety practices
- Performing Quality Control and monitoring of the finished product per the customer’s requirements
- Communicating with the multiple departments and management
- Monitoring materials needed for packing and staging of the final product
- Operating multiple manufacturing equipment and troubleshooting product discrepancies.
CUSTOMER SERVICE SUPERVISOR
Cintas
06.2015 - 06.2020
- Managed the operations of the customer service department, overseeing requested internal and external inquiries
- Resolved urgent requests for existing customers due to products not being provided and services not rendered
- Gathered potential sales lead calls for potential customers that would inquire information regarding products and services
- Oversaw and performed data entry to fulfill work orders for our local customers and other Cintas locations
- Performed payroll, performance reviews and coaching on performance improvement of employees
- Supported account receivables department with past due accounts and with expired service contracts
- Toyota Truck Manufacturing liaison overseeing quality assurance of the uniform program
- Reviewed reports on the status of customer service calls, ensuring a resolution in a 24-hour period
- Investigated and resolved customer invoice discrepancies.
SERVICE TECHNICIAN II-PLANT OPERATOR II
Evoqua Water Technologies
- Dispatched services technicians to local and remote work locations
- Handled non/hazardous material for water filtration systems and calibration of monitoring equipment
- Preventative maintenance on ultrapure water equipment and wastewater equipment
- Scheduled and oversaw installations of new/refurbished equipment for new and existing customers
- Traveled to customer locations providing support in sales, training, and problem resolving of quality issues
- Filled data forms on the performance of the water filtration system
- Performed reverse osmosis, mineral deionization, wastewater and soft water services.
Education
High School Diploma -
San Jose Unified School District
San Jose, CA06.1991
Skills
- Fluent Language Translation (Spanish)
- Attention to Detail
- Problem Solving
- Call Center Experience
Certification
- Supervisor Effectiveness - Cintas
- Meticulous Hiring - Cintas
- Hazardous Material – Evoqua
Timeline
Customer Service Representative
John Wayne Service Company
07.2021 - 06.2024
THERMOFORMING OPERATOR
Republic Plastics
08.2020 - 07.2021
CUSTOMER SERVICE SUPERVISOR
Cintas
06.2015 - 06.2020
High School Diploma -
San Jose Unified School District
SERVICE TECHNICIAN II-PLANT OPERATOR II
Evoqua Water Technologies
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