Paola Aguilar
Santa Paula,CA
Summary
Adept Customer Service Representative with a proven track record at Big Lots, enhancing customer satisfaction by refining service processes. Excelled in complaint resolution and CRM, boosting client retention. Fluent in Spanish, my courteous demeanor and critical thinking fostered positive relationships, demonstrating a unique blend of technical and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Big Lots
Santa Paula
01.2022 - 06.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Arts - Political Science
California State University, Channel Islands
Camarillo, CA05-2025
Associate of Arts - Political Science
Ventura College
Ventura, CA12-2022
Associate of Arts - Liberal Arts and Sciences
Ventura College
Ventura, CA12-2022
Associate of Arts - Social Services
Ventura College
Ventura, CA12-2022
Skills
- Account updating
- Scheduling
- Complaint resolution
- Customer relationship management (CRM)
- Courteous demeanor
- Skype
- Spanish language translation
- Fluent in Spanish
- Critical thinking
- Public speaking
- Flexible and adaptable
- Mentoring
- Relationship building
- Team building
Affiliations
- Model United Nations August 2024- May 2025
- Debated Global Issues: Researched and prepared position papers on international topics, engaging in debates, negotiations, and resolutions at MUN conferences.
- Leadership and Collaboration: Led and collaborated with diverse teams to draft, amend, and pass resolutions, enhancing diplomatic and conflict resolution skills.
- Public Speaking: Delivered speeches and participated in formal discussions, honing public speaking and presentation abilities.
- Problem-Solving: Tackled complex global issues, demonstrating critical thinking and problem-solving skills in a dynamic environment.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Delegate Award 2024 NWMUN
- Phi Sigma Alpha- The National Political Science Honor Society
- Gamma Beta Phi Society
Timeline
Customer Service Representative
Big Lots
01.2022 - 06.2024
Associate of Arts - Political Science
California State University, Channel Islands
Associate of Arts - Political Science
Ventura College
Associate of Arts - Liberal Arts and Sciences
Ventura College
Associate of Arts - Social Services
Ventura College
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