Benny Hooper
Mayetta,KS
Summary
Dedicated Network Technician with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and meticulous to detail. Works at fast pace to meet customer service due dates and to restore critical network services. Driven to provide excellent services for our customers. Enthusiastic team player ready to contribute to company success.
Overview
33
33
years of professional experience
Work History
Network Technician
CenturyLink
Nortonville, KS
06.2008 - Current
- Diagnosed and resolved hardware, software and network problems and replace defective components.
- Performe network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Assess and respond to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Maintain thorough understanding of local area and wide area networking and components.
- Identify and immediately resolved issues with network devices.
- Provide detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
Customer Service Technician
United Telephone Company Of Kansas
Junction City, KS
11.1994 - 02.2012
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
- Installation and repair of basis dial tone, DSL, telephone systems, T1 circuits, and pair gain devices.
- Installation, repair, and maintenance of copper cable and fiber cable.
Engineering and Construction Cable Splicer
Embarq
Holton, KS
11.2006 - 06.2008
- Read work orders to correctly splice burried cable and arial cable.
- Coordinated cutover of new cable and relocations of existing cable with Engineers, Supervisors, and Structure Loading.
- Worked closely with network administrators and engineers to deliver quality service.
- Resolved problems, improved operations and provided exceptional service.
Education
Vocational Technical School - Intermediate Electronics
United Technical Institute
Oklahoma City, OK01.1989
High School Diploma -
Canadian High School
Canadian, TX05.1986
Skills
- Network Troubleshooting
- Network configuration
- Failure resolution
- Analytical and Critical Thinking
- System Repair
- Device Installation
- Safety practices
- Interpersonal Communication
- Dependable and Responsible
- Organization and Time Management
- Planning and Coordination
- Decision Making
Timeline
Network Technician
CenturyLink
06.2008 - Current
Engineering and Construction Cable Splicer
Embarq
11.2006 - 06.2008
Customer Service Technician
United Telephone Company Of Kansas
11.1994 - 02.2012
Vocational Technical School - Intermediate Electronics
United Technical Institute
High School Diploma -
Canadian High School
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