Benny Urbina
Chicago,IL
Summary
Recent college graduate that is hardworking with strong organizational skills and eager to secure entry-level communication position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
CREW MEMBER
SNAPPY CAR WASH
09.2021 - Current
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Maintained and repaired car wash equipment to meet operational demand.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
CREW MEMBER
JIFFY LUBE
01.2019 - 04.2020
- Maintained accurate records of time and materials required to perform repairs and service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Investigated customer complaints to identify cause of malfunctions.
- Performed safety and emissions inspections.
CREW MEMBER
MARIANO'S
02.2018 - 01.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
SUB-CONTRACTOR
DENIZ HOME REPAIRS LLC
04.2016 - 01.2018
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
BUSBOY
THE SLURPING TURTLE
03.2014 - 03.2016
- Engaged in suggestive selling and other sales techniques.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Assisted with bussing tables and cleaning up spills.
CREW MEMBER
CHIPOTLE
06.2011 - 03.2014
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
High School Diploma -
THOMAS KELLY HIGH SCHOOL
4136 S California Ave Chicago, IL 60632Bachelor of Arts - Communications
UNIVERSITY OF ILLINOIS
1200 W Harrison St Chicago, IL 6060712.2022
Associate of Arts -
RICHARD J DALEY COMMUNITY COLLEGE
7500 S Pulaski Rd Chicago, IL 6065205.2020
Skills
- Time Management
- Company Standards
- Bilingual
- Verbal and Written Communication
- Crew Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CREW MEMBER
SNAPPY CAR WASH
09.2021 - Current
CREW MEMBER
JIFFY LUBE
01.2019 - 04.2020
CREW MEMBER
MARIANO'S
02.2018 - 01.2019
SUB-CONTRACTOR
DENIZ HOME REPAIRS LLC
04.2016 - 01.2018
BUSBOY
THE SLURPING TURTLE
03.2014 - 03.2016
CREW MEMBER
CHIPOTLE
06.2011 - 03.2014
High School Diploma -
THOMAS KELLY HIGH SCHOOL
Bachelor of Arts - Communications
UNIVERSITY OF ILLINOIS
Associate of Arts -
RICHARD J DALEY COMMUNITY COLLEGE