Benson Obebe
Indianapolis,IN
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician
ResCare Inc.
Indianapolis, IN
05.2020 - 05.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Configured systems according to prescribed software and hardware frameworks.
- Set up and maintained user accounts and client access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Executed technology implementation projects with minimal downtimes and business disruptions.
Medtronic – IT Analyst
Plainfield, IN
06.2016 - 04.2020
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Resolved malfunctions with systems and programs through troubleshooting
- Guided divestiture activities, drawing on deep understanding of various internal operational processes
- Oversaw installation of software programs and hardware systems to meet business requirements
- Enhanced and reconstructed computer systems resulting in a 95% increased efficiency for business end-users
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
Education
Associate of Science - Cyber Security/ Information Assurance
Ivy Tech Community College Of Indiana
2022
Skills
- Helpdesk Services
- Updating Software
- Organizational Skills
- Technical Support and IT Security
- Threat Management
- Vulnerability Assessment
- Hardware and Software Configuration
- Application Installation
- Technical Support and Assistance
- Customer Inquiries
- Issue and Resolution Tracking
- Troubleshooting Network Issues
Certification
CompTia A+, CompTia Network+, CompTia Security+
Timeline
IT Technician
ResCare Inc.
05.2020 - 05.2023
Medtronic – IT Analyst
06.2016 - 04.2020
Associate of Science - Cyber Security/ Information Assurance
Ivy Tech Community College Of Indiana
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