Bente Martinez
26 Village Drive Saugerties, ,NY
Overview
30
30
years of professional experience
Work History
Front Counter Cashier
Brickyard Pizza
Saugerties, NY
04.2020 - 10.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on cash handling procedures and store policies to ensure compliance.
- Maintained cleanliness and organization of front counter area to enhance customer experience.
- Nurtured customer relationships through personalized service, reinforcing loyalty and encouraging repeat transactions.
- Monitored inventory levels at the front counter, ensuring availability of necessary supplies for operations.
- Collaborated with team members to streamline order processing during peak hours, improving workflow.
Waitress
Selenas Diner
Haines Falls , NY
03.2021 - 11.2024
- Provided outstanding customer service in a high-pressure dining environment.
- Facilitated timely order taking and food delivery across multiple tables to enhance customer dining experience.
- Engaged with kitchen personnel to enhance visual appeal and presentation of dishes.
- Assisted in training new staff on service protocols and menu knowledge.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
Waitress
Barkley Heights Diner
Saugerties, NY
06.2019 - 03.2021
- Ensured exceptional customer satisfaction by delivering prompt and attentive service in a fast-paced restaurant setting.
- Oversaw multiple tables to ensure prompt order taking and efficient food delivery.
- Engaged with kitchen personnel to enhance visual appeal and presentation of dishes.
- Designed and implemented table turnover strategies aimed at improving service speed and customer satisfaction.
- Engaged with regular customers to build trust and encourage repeat patronage.
- Monitored and maintained cleanliness and organization of dining area, optimizing service efficiency during peak hours.
Front End Manager
Angels Pizza Restaurant
Cairo, NY
01.2015 - 02.2019
- Managed front-end operations, implementing strategies to ensure seamless service delivery and foster positive customer experiences.
- Guided staff in mastering menu offerings and effective customer engagement techniques to elevate service quality.
- Established and optimized workflows to minimize order processing times and improve customer satisfaction.
- Engaged with kitchen staff to foster effective communication and accelerate service delivery.
Sales Associate
Rite Aid
Saugerties, NY
01.2015 - 06.2015
- Provided expert assistance in product selection and resolved inquiries to enhance customer shopping experience.
- Oversaw inventory management, ensuring accurate stock levels through meticulous tracking and replenishment.
- Executed transaction processing through point-of-sale systems to enhance customer service and operational efficiency.
- Trained new staff on customer service protocols and store procedures to ensure operational consistency.
WIC Breastfeeding Counselor
Ulster County WIC
Kingston ,NY
09.2013 - 06.2014
- Assessed clients' nutritional requirements and crafted tailored care plans to promote optimal wellness.
- Partnered with healthcare professionals to optimize client support services.
- Performed thorough evaluations to uncover obstacles affecting resource accessibility.
- Developed engaging content and facilitated interactive sessions to educate families on nutrition and healthy living practices.
Waitress
Villa Carmella
Kingston, NY
01.1997 - 12.1997
- Facilitated a positive dining experience through effective communication and efficient service in a bustling restaurant atmosphere.
- Oversaw multiple tables to ensure prompt order taking and efficient food delivery.
- Coordinated with culinary team to ensure consistent quality in food presentation.
- Developed and implemented table turnover strategies aimed at optimizing seating capacity.
Waitress
Gateway Diner
Kingston, NY
06.1995 - 12.1996
- Facilitated a positive dining experience through effective communication and efficient service in a bustling restaurant atmosphere.
- Coordinated service for multiple tables, guaranteeing swift order processing and food delivery.
- Collaborated with kitchen staff to maintain high standards of food presentation.
- Implemented efficient table turnover strategies to optimize seating capacity.
Education
High School Diploma -
Onteora High School
Boiceville, NYNo Degree - Criminal Justice
Ulster County Community College
Stone Ridge, NYHHA, PCA - Home Health Aide . Personal Care Aide
Tri-Cities Home Health Care
Kingston, NYNurses Aide - Nurses Aide
Ferncliff Nursing Home
Rhinebeck, NYSkills
- Excellent customer service
- Strong work ethic
- Patience and empathy
- Efficient task prioritization
- Cash handling expertise
- Data entry proficiency
- Professional appearance
- Upselling strategies
- Quick learner
- Shelf stocking
- Cash management
- Handling complaints
- Cash register operation
- Scanner operation
- Sales strategy
- Payment processing
- Staff supervision
- POS system operation
- Building rapport
Affiliations
Founding member of the first woodstock ny chapter of Amnesty International
Languages
Spanish
Limited Working
German
Limited Working
Interests
traveled to Germany, Cananda, Mexico Implay the violin and piano
Timeline
Waitress
Selenas Diner
03.2021 - 11.2024
Front Counter Cashier
Brickyard Pizza
04.2020 - 10.2025
Waitress
Barkley Heights Diner
06.2019 - 03.2021
Front End Manager
Angels Pizza Restaurant
01.2015 - 02.2019
Sales Associate
Rite Aid
01.2015 - 06.2015
WIC Breastfeeding Counselor
Ulster County WIC
09.2013 - 06.2014
Waitress
Villa Carmella
01.1997 - 12.1997
Waitress
Gateway Diner
06.1995 - 12.1996
High School Diploma -
Onteora High School
No Degree - Criminal Justice
Ulster County Community College
HHA, PCA - Home Health Aide . Personal Care Aide
Tri-Cities Home Health Care
Nurses Aide - Nurses Aide
Ferncliff Nursing Home