Bentley Shifflett
Staunton,VA
Summary
Compassionate and organized professional with expertise in client relations, patient care, and data verification. Proven ability to streamline admission processes and enhance patient experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Work and Admissions Coordinator
Commonwealth Center for Children and Adolescents
Staunton
08.2022 - 12.2025
- Coordinated admission processes to streamline patient intake and improve workflow efficiency.
- Assisted in managing electronic health records for accurate tracking of patient information.
- Developed training materials for new admissions staff, enhancing onboarding experience and knowledge retention.
- Collaborated with clinical teams to ensure timely communication and alignment on patient admissions.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
Patient Care Technician
Commonwealth Center for Children and Adolescents
Staunton, VA
12.2021 - 08.2022
- Provided direct patient care, assisting with daily activities and ensuring comfort.
- Monitored vital signs and documented changes in patient conditions accurately.
- Assisted healthcare professionals in implementing treatment plans for patients.
- Collaborated with multidisciplinary teams to enhance patient care strategies and outcomes.
- Developed educational materials for families to support ongoing patient care at home.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Patient Access Representative
Augusta Health
Fishersville
04.2020 - 01.2022
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification, resolving discrepancies to facilitate timely patient care access.
- Trained new staff on front-end operations and patient interaction protocols, fostering a collaborative team environment.
Education
High School Diploma -
Stuarts Draft High School
Stuarts Draft, VADental Assistant Certification -
Valley Carrer And Technical Center
Fishersville, VASkills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Vital signs monitoring
- CPR certification
- Professional bedside manner
- Patient services
- Active listening
- Team collaboration
- Compassionate care
Certification
- Certified Dental Assistant
- First Aid
- CPR
Timeline
Social Work and Admissions Coordinator
Commonwealth Center for Children and Adolescents
08.2022 - 12.2025
Patient Care Technician
Commonwealth Center for Children and Adolescents
12.2021 - 08.2022
Patient Access Representative
Augusta Health
04.2020 - 01.2022
High School Diploma -
Stuarts Draft High School
Dental Assistant Certification -
Valley Carrer And Technical Center