Benton Fisher
Syracuse,UT
Summary
Dynamic and dedicated professional with a strong background in customer service at UEC Theaters. Proven ability to resolve complaints and enhance customer relations through patience and empathy. Skilled in money handling and maintaining operational efficiency, consistently ensuring customer satisfaction and loyalty. Reliable team player committed to excellence in all tasks.
Overview
2
2
years of professional experience
Work History
Cahsier
UEC Theaters
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs, diffused many rough situations.
- Welcomed customers and helped determine their needs, .
- Worked flexible schedule and extra shifts to meet business needs including working holidays as late as 1 am some shifts.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, Gift card and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues, there has been times when I have needed to refund entire theatres due to technical failure.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty,.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses, I know how to use a multi-tender pretty accurately.
- Answered questions about store policies and addressed customer concerns, including fixing certain company equipment such as chairs and projectors
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Operations Assistant
EOS Fitness
11.2023 - 02.2024
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination, this included both cleaning, checking, and maintaining equipment at the gym.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Education
No Degree - Information Technology/ Cybersecurity
Davis Technical College
Kaysville, UT06-2026
High School Diploma -
Clearfield High School
Clearfield, UT05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
Accomplishments
- Trained and mentored 7 employees.
- was offered manager position but turned it down
- Resolved product issue through consumer testing.
- Documented and resolved server and switch issue which led to getting our website and system up and running again.
Timeline
Operations Assistant
EOS Fitness
11.2023 - 02.2024
Cahsier
UEC Theaters
03.2023 - Current
No Degree - Information Technology/ Cybersecurity
Davis Technical College
High School Diploma -
Clearfield High School
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