Janette Kotarba
Hanover Park,IL
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, experienced at Shell Gas Station. Proven track record in customer service excellence and cash handling. Skilled in training staff and implementing process improvements, enhancing operational efficiency and customer satisfaction. Committed to maintaining cleanliness and safety in all environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cahsier
Shell Gas Station
01.2021 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the sales area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
Sandwich Artist
SUBWAY®Restaurants
02.2020 - 01.2021
- Prepared high-quality sandwiches by following standardized recipes and customer specifications.
- Ensured cleanliness and sanitation of food preparation areas, adhering to health and safety regulations.
- Assisted customers in selecting menu items, providing exceptional service and product knowledge.
- Managed inventory levels, restocked supplies, and minimized waste through efficient organization practices.
- Implemented process improvements that enhanced order accuracy and reduced service times during peak hours.
- Collaborated with management to develop promotional strategies for new menu items, driving customer engagement.
Landscaper
Self
07.2018 - 06.2020
- Operated landscape maintenance equipment, ensuring optimal performance and safety compliance.
- Designed and implemented efficient irrigation systems to enhance water conservation.
- Trained and mentored junior landscapers on best practices and safety protocols.
- Coordinated landscaping projects, managing timelines and resource allocation effectively.
Dj,Floor Guard, Party Room/snack Bar Attendant,
Coachlite Roller Rink
06.2011 - 03.2015
- Curated diverse playlists to enhance audience engagement and maintain energy throughout events.
- Monitored facility activities to ensure compliance with safety regulations and protocols.
- Conducted regular inspections of premises to identify potential hazards or safety issues.
- Maintained cleanliness and organization of guest rooms to enhance guest satisfaction.
- Inspected rooms for maintenance issues and reported findings promptly to management.
- Managed daily snack bar operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new staff on food safety protocols and operational best practices.
- Developed inventory management processes to reduce waste and optimize stock levels.
- Oversaw cash handling procedures, maintaining accuracy in transactions and reporting.
Education
High School Diploma -
Lake Park High School
Roselle, IL06-2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Integrity
- Patience
Certification
License to sell alcohol, Basset
I also have taken a safety lesson on safe handling of gasoline.
Timeline
Cahsier
Shell Gas Station
01.2021 - Current
Sandwich Artist
SUBWAY®Restaurants
02.2020 - 01.2021
Landscaper
Self
07.2018 - 06.2020
Dj,Floor Guard, Party Room/snack Bar Attendant,
Coachlite Roller Rink
06.2011 - 03.2015
High School Diploma -
Lake Park High School