Summary
Overview
Work History
Education
Work Permit
Timeline
Generic

BENU CHOPRA

Charlotte,NC

Summary

  • Diverse Customer Success Manager with strong commitment to strategic planning and customer service needs. Assisted in managing the post-sale customer lifecycle from implementation, to on-going support and the long term relationship building with the customer.
  • Fostered cross-functional relationships with Account Executives, Support and Product Managers in order to provide the most optimal customer experience and satisfaction.
  • Skilled in SaaS based renewal revenue generation, time management, advocating solutions and relationship building.
  • Quick learner of new sills and apply them to daily tasks, improving efficiency and productivity.




Overview

8
8
years of professional experience

Work History

Enterprise Customer Success Manager

AuthorGen Technologies Pvt. Ltd (WizIQ)
05.2018 - 08.2022
  • Assisted in managing the post-sales customer lifecycle from implementation to ongoing support and the long term relationship building with the key stakeholders in the customer's organization.
  • Managed Micro and Enterprise customers globally which included APAC and EMEA regions.
  • Generated customer opportunity reports and data analytic report that provides insight on upsell and cross-sell to generate the revenue.
  • Created customer support strategy to increase customer retention.
  • Assisted identifying key opportunities for expansion into new products grow customer MMR and ensure WizIQ is exceeding the customer's key objectives.
  • Served as an overall expert on the full suite of WizIQ products, keeping up with all product release, key roadmap items to become a valuable advisor to all the customers.
  • Provided customer and market feedback to product team to help build features and solutions.
  • Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.

Sr. Marketing & CRM Executive

Masterline Telebiz Pvt. Ltd
01.2017 - 05.2018

Business Development Executive

Aerial Telecom Solutions Pvt. Ltd
09.2015 - 01.2017

Technical Marketing Assistant

Seerex Pumps Pvt Ltd
05.2014 - 09.2015

Education

Bachelor of Technology - Electronics And Communication

Punjab Technical University,India
06.2014

Work Permit

Valid Work Permit, No sponsorship required.

Timeline

Enterprise Customer Success Manager

AuthorGen Technologies Pvt. Ltd (WizIQ)
05.2018 - 08.2022

Sr. Marketing & CRM Executive

Masterline Telebiz Pvt. Ltd
01.2017 - 05.2018

Business Development Executive

Aerial Telecom Solutions Pvt. Ltd
09.2015 - 01.2017

Technical Marketing Assistant

Seerex Pumps Pvt Ltd
05.2014 - 09.2015

Bachelor of Technology - Electronics And Communication

Punjab Technical University,India

Similar Profiles

CREATE PROFILE
BENU CHOPRA