Benjamin Unruh
East Windsor
Summary
Professional with strong background in facilities management customer interactions, and service solutions. Highly skilled in problem solving, communication, and maintenance. Known for effective team collaboration and adaptability to changing needs. Focused on achieving results and ensuring operational efficiency. Reliable problem-solver with strong attention to safety and compliance.
Overview
16
16
years of professional experience
Work History
Network Facilities Technician
Cox Communications
06.2023 - 03.2025
- Manage and provide maintenance within 5 critical facilities buildings across the State of CT
- Troubleshoot network latency with connection to servers/routers impacting various regions but with direct impact to the end customer
- Identify upgrades for new equipment to improve network latency
- Manage telecom connection upgrades for customers; coordinated across multiple teams such as field operations, network engineering, and customer support
- Supported the plant organization on troubleshooting issues and worked quickly in order to minimize disruptions to operations
Outside Plant Technician
Cox Communications
01.2021 - 06.2023
- Collaborated on cross-functional teams for large-scale infrastructure projects, ensuring efficient execution and adherence to timelines
- Achieved high-quality results in cable splicing tasks by following established procedures while maintaining a strong attention to detail
- Consistently met safety standards by adhering to strict protocols during the installation, repair, and maintenance tasks
- Ensured timely project completion for issues identified by our installers efficiently coordinating with team members and stakeholders
Field Service Technician
Cox Communications
11.2013 - 01.2021
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues
Market Manager
Halsted Communications/Direct TV
11.2008 - 11.2013
- Optimized resource allocation through scheduling and route planning for multiple trips daily, resulting in maximized efficiency and prompt arrivals at all locations
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring a seamless experience for the client
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities
- Led daily team meetings to review performance, set targets and motivate staff
- Demonstrated expertise in company policies and procedures to provide accurate information and guidance to customers
Education
Associate of Arts - General Studies
University of Phoenix
Salem, Oregon 05-2003
Skills
- Proactive and team player
- Equipment installation
- Preventive Maintenance
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Self motivated
- Team motivation and influence
- Concise communication skills
Timeline
Network Facilities Technician
Cox Communications
06.2023 - 03.2025
Outside Plant Technician
Cox Communications
01.2021 - 06.2023
Field Service Technician
Cox Communications
11.2013 - 01.2021
Market Manager
Halsted Communications/Direct TV
11.2008 - 11.2013
Associate of Arts - General Studies
University of Phoenix
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