Evan Michaels
Plymouth,MI
Summary
Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement
Overview
11
11
years of professional experience
Work History
Technician and Support Specialist
X-Golf America
01.2023 - 01.2025
- Trained new technicians on standard operating procedures, ensuring consistency across the team
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail
- Promoted to Lead Technician and Installer after one year
- Planned, scheduled, and delegated daily work to team of employees
- Provided fast and effective IT support to over 120 stores nationwide
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department
- Demonstrated to customers proper methods for operating equipment after it had been installed
Insurance Broker
North American Senior Benefits
02.2021 - 01.2023
- Licensed through the Department of Insurance and Financial services to sell insurance in Michigan, Ohio, Illinois, and Florida
- Created and managed a book of business, containing 400+ clients
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients' unique situations
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Earned two promotions by generating $36,000 of annualized premium in a four month period
- Actively coached, field trained and managed new agents
General Contractor
Four Brothers Painting Company
12.2019 - 01.2021
- Commercial and residential painting work, including both interior and exterior
- Helped create and promote a social media platform showcasing completed projects
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations
- Hired and oversaw subcontractors to meet project needs
Landscaper
Allen's Landscape & Lawn Services
09.2018 - 11.2019
- Consulted with clients and performed custom landscape designs
- Experience operating a sod cutter, tiller, mower and other landscape machinery
- Superior ability to work in a variety of extreme outdoor temperatures
- Excellent prioritizing and organizational skills
Sous Chef
Granite City Food and Brewery
09.2013 - 08.2018
- Earned four promotions to acquire the position of Sous Chef
- ServSafe certified in Food Safety and Alcohol
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment
- Accomplishments include creating and catering multi-course meals for parties of 50+ people, while simultaneously managing the operations of normal dinner services that exceed $30,000 in revenue
- Inventory
- Scheduling
- Interviewing and hiring
- Trained kitchen staff to perform various preparation tasks under pressure
Education
Business Administration
Schoolcraft College
05.2015
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Proactive team player
Timeline
Technician and Support Specialist
X-Golf America
01.2023 - 01.2025
Insurance Broker
North American Senior Benefits
02.2021 - 01.2023
General Contractor
Four Brothers Painting Company
12.2019 - 01.2021
Landscaper
Allen's Landscape & Lawn Services
09.2018 - 11.2019
Sous Chef
Granite City Food and Brewery
09.2013 - 08.2018
Business Administration
Schoolcraft College
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