Rachelle Hatton
Carmichael,CA
Summary
Versatile and experienced administrative professional with a comprehensive background in dispatching, invoice processing, service contract management, timekeeping, and inventory control within the biomedical engineering sector. Known for exceptional organizational skills, attention to detail, and ability to manage multiple responsibilities effectively
Overview
16
16
years of professional experience
Work History
Technician Support Specialist
Sutter Health
01.2014 - Current
- Reviewed vendor invoices for appropriate documentation and validated for payment. Ensured that all invoices are processed timely, billed accurately using field service documentation to confirm. Regularly in contact with vendors to resolve any discrepancies or disputes.
- Worked in Lawson and Nuvolo to receive parts into the technician's inventory which allowed invoices to be matched and paid. Received and manually added purchased parts into inventory, maintaining accurate records and ensuring proper expense.
- Assisted 70 technicians with maintaining their timecard. Accurately tracked employee work hours, ensuring timely and accurate payroll processing. Addressed and resolved timekeeping discrepancies in collaboration with staff and management.
- Assisted eQuip dispatch team by answering overflow calls. Created dispatch service requests to eQuip technicians, ensuring timely response and resolution. Ensured service requests were complete with the information needed to assist the customer quickly. Took the time and care to provide thorough answers to customer questions and efficiently resolved issues.
- For a period of time in my role, I processed and managed service contracts. I worked as a lesion with vendors and our service managers to create service contracts for medical equipment. I sent contracts for appropriate approvals and signatures. I then requested purchases orders for the contracts and entered them in our database while making sure the proper premium was added to each device for accurate payment and cost of service.
Sutter EQuip Dispatcher
Manpower Staffing
07.2012 - 01.2014
- I used my strong customer service skills to answer and direct service requests of our customers while working closely with service technicians to ensure requests are answered quickly
- Expertly use the Dispatch program to create service tickets and answer customer and technician’s questions regarding current and past tickets
- Quickly became proficient in the programs ECS, PSDS, Depot and Service Events and use them to assist technicians and data entry
- Using ECS I enter new equipment, update PM schedules, create and send service reports to customers, create inventory lists and enter time keeping
Receptionist/ Case Manager
Perry Financial Network
10.2008 - 01.2011
- Work as a team with coworkers to process insurance applications for over 500 agents
- After one year became the case manager for 5 offices of insurance agents
- Was required to work efficiently and accurately with time sensitive material
- Learned to interpret medical records and exams to anticipate the needs of insurance underwriters
- In turn, learning medical language, terms and conditions
- Utilize my excellent customer service skills to act as a liaison between the insurance carriers and agents through email, phone and personal correspondence
- Used Microsoft Office applications daily for filing, creating labels, spreadsheets, email, creating memos and projects
- Answered and directed calls on multiple line phone system, greeted clients, handled all mail, filing, faxing and copying
Education
Bachelor’s Degree - Criminal Justice
California State University Sacramento
01.2007
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Detail-oriented with a focus on accuracy
- Ability to handle multiple tasks and prioritize effectively
- Familiarity with biomedical engineering terminology and processes
- Adaptability and flexibility
Timeline
Technician Support Specialist
Sutter Health
01.2014 - Current
Sutter EQuip Dispatcher
Manpower Staffing
07.2012 - 01.2014
Receptionist/ Case Manager
Perry Financial Network
10.2008 - 01.2011
Bachelor’s Degree - Criminal Justice
California State University Sacramento
Similar Profiles
Holly GainesHolly Gaines
Registered Nurse - Cardiac Rehabilitation at Sutter HealthRegistered Nurse - Cardiac Rehabilitation at Sutter Health
Devita BondDevita Bond
Customer Service Representative at Sutter HealthCustomer Service Representative at Sutter Health
Jeff YoungJeff Young
Patient Service Representative II at Sutter HealthPatient Service Representative II at Sutter Health