Benvinda Santos
Brockton,MA
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
6
6
years of professional experience
Work History
Practice Supervisor
MIT Health
Cambridge, MA
12.2020 - Current
- Supervised and coordinated the daily activities of a medical practice staff, including scheduling, assigning tasks, and providing guidance.
- Developed policies and procedures for patient care, billing practices, and other operational issues.
- Assessed team performance to ensure quality service delivery standards were met.
- Provided training to new staff members on office protocols, software programs, and safety regulations.
- Ensured compliance with local laws and regulations related to healthcare operations.
- Conducted regular staff meetings to discuss challenges, successes, and upcoming projects.
- Monitored inventory levels of medications and other supplies needed for patient care.
- Collaborated with physicians regarding patient care plans and treatments options.
- Created an atmosphere that encourages open communication between staff members.
- Evaluated job applications submitted by potential candidates during recruitment processes.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Kept up-to-date on regulatory changes affecting business operations.
Bartender
Brockton Cafe Bar & Grill
Brockton, MA
10.2023 - 07.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender
Top Mix Bar and Kitchen
Jamaica Plain, MA
07.2018 - 10.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
DrinkMaster Bartending
Boston, MA01-1997
Skills
- Food Running
- Payment Processing
- Beverage Preparation
- Suggestive Selling
- Health codes compliance
- Food Preparation
- Bar service preparation
- Outgoing Personality
- Staff Management
- Performance Metrics
- Hiring medical personnel
- Schedule Management
- Workflow Management
- HIPAA and OSHA regulations
Languages
English
Professional
Cape Verdian
Professional
Timeline
Bartender
Brockton Cafe Bar & Grill
10.2023 - 07.2024
Practice Supervisor
MIT Health
12.2020 - Current
Bartender
Top Mix Bar and Kitchen
07.2018 - 10.2023
DrinkMaster Bartending
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