Beonka Price
Las Vegas
Summary
Dynamic security professional with a proven track record at Garda Security, excelling in incident reporting and emergency response. Recognized for enhancing safety protocols and reducing unauthorized access through vigilant surveillance and conflict resolution. Adept at utilizing CCTV technology and fostering team collaboration to maintain a secure environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Garda Security
Las Vegas, NV
02.2023 - 01.2026
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to identify potential security risks and vulnerabilities.
- Responded swiftly to alarms, incidents, and emergencies, maintaining a calm environment.
- Collaborated with law enforcement during investigations to support resolution efforts.
- Assisted in the evaluation of security technology upgrades to enhance operational efficiency.
- Maintained detailed incident reports for management review, ensuring accurate documentation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Maintenance Technician
Walmart
Las Vegas, NV
05.2022 - 01.2024
- Diagnosed and repaired electrical, plumbing, and mechanical issues using specialized tools and equipment.
- Collaborated with team members to streamline repair processes, enhancing overall efficiency in maintenance operations.
- Developed a systematic approach for tracking maintenance requests, improving response times and service quality.
- Implemented safety protocols during maintenance tasks to comply with regulatory standards and ensure workplace safety.
- Coordinated with external vendors for parts procurement, ensuring timely availability of necessary materials for repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Operated varied hand and power tools to complete repairs.
- Evaluated existing maintenance processes, proposing improvements that led to increased reliability of facility operations.
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
Customer Service Representative
VXI Global
Canton, OH
04.2018 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely resolution of issues and maintaining customer satisfaction.
- Trained new team members on company policies and customer service best practices.
- Documented customer interactions in CRM systems to maintain accurate records and streamline processes.
- Conducted follow-up communications with customers to ensure resolution satisfaction and build rapport.
- Identified recurring issues and suggested process improvements for enhanced operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in developing training materials for ongoing staff development and performance improvement initiatives.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
General Laborer
Fresh Market Inc.
Canton, OH
02.2017 - 11.2018
- Operated machinery and equipment to facilitate daily production tasks.
- Assisted in maintaining cleanliness and organization of work areas.
- Loaded and unloaded products, ensuring proper handling and storage.
- Followed safety protocols to minimize risks and ensure compliance.
- Adapted quickly to changing priorities and task requirements.
- Collaborated with team members to improve workflow efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Mckinley Senior High School
Canton, OH05-2016
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV surveillance
- CCTV monitoring
- Emergency response
- Physical fitness
- Surveillance
- Complex Problem-solving
- Conflict resolution techniques
- Conflict de-escalation
- Threat assessment
- Heavy lifting
- Time management
- Attention to detail
- Problem-solving
- Organization
- Hand and power tools
- Team collaboration
- Safety procedures
- Nevada Driver's license
- Mathematical proficiency
- Troubleshooting skills
- Safety awareness
- Electrical troubleshooting
Certification
- First Aid/ CPR - Obtained 2023
- State of Nevada Food Handler Card - Obtained 2022, Active, Expies 2027
- State of Nevada PILB Card - Obtained 2022, Active , Expires 2027
- State o Nevada Alcohol & Casino Card - Obtained 2022, Active, Expires 2028
Timeline
Security Officer
Garda Security
02.2023 - 01.2026
Maintenance Technician
Walmart
05.2022 - 01.2024
Customer Service Representative
VXI Global
04.2018 - 03.2020
General Laborer
Fresh Market Inc.
02.2017 - 11.2018
High School Diploma -
Mckinley Senior High School