Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beonka Coburn

Nashville,AR

Summary

Accomplished Billing Specialist with a proven track record at Pafford Medical Services, enhancing customer satisfaction through expert resolution of billing discrepancies and inquiries. Skilled in billing systems and fostering client relationships, I significantly improved system accuracy and reduced customer complaints by implementing effective solutions. My approach combines critical thinking with exceptional customer service to achieve results. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

7
7
years of professional experience

Work History

Billing Specialist

Pafford Medical Servcies
08.2020 - Current
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

ER Registrar

Howard Memorial Hospital
07.2019 - 08.2020
  • Used electronic systems to enter provider orders and retrieve test results.
  • Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
  • Streamlined emergency room admissions process, resulting in reduced patient wait times.
  • Processed insurance approval forms for scheduled procedures and office visits.

Customer Service Manager

Walmart
07.2017 - 07.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Nashville High School
Nashville, AR
05.2015

Skills

  • Billing systems and software
  • Insurance Verification
  • Invoice Processing
  • Claims Processing
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service

Timeline

Billing Specialist

Pafford Medical Servcies
08.2020 - Current

ER Registrar

Howard Memorial Hospital
07.2019 - 08.2020

Customer Service Manager

Walmart
07.2017 - 07.2019

High School Diploma -

Nashville High School
Beonka Coburn