Berania Hernandez
Fresno,United States
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Future Ford
Clovis, United States
07.2020 - Current
- Welcoming customers in and directing them to right department, whether it was parts, service, finance, and sales
- Delivered fast and friendly service to handle questions and service complaints
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Helping customers concern and finding a solution to their problems
Receptionist
TAAG Roofing
Fresno, CA
06.2024 - 06.2025
- Scheduled space or equipment for special programs, meetings and conferences.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Sales Representative
Abercrombie Kids Store
Fresno, United States
08.2019 - 08.2023
- Sales representative consist of me promoting all the sales that were going on, and getting them to sign up to our rewards program to help them earn points and save money
- Cashier role was ringing customers out and making sure that the customers left satisfied with their purchases
- Stocking was another role that helped the stores sales by getting to know much inventory the store has and promoting all our best sales and new inventory coming in
Education
Some College (No Degree) - Business Management
Clovis Community College
CA, United StatesSkills
- Relationship Building
- Teamwork and Collaboration
- Critical Thinking
- Dependable and Responsible
- Problem-Solving
- Active listening
- Leadership
- Microsoft office expertise
Languages
Spanish
Full Professional
Accomplishments
- Honored as “Employee of the Year” for exceptional performance and contributions
- Recognized for outstanding leadership with a Leadership Certificate
- Selected as a mentor/trainer for new employees due to expertise and leadership.
Timeline
Receptionist
TAAG Roofing
06.2024 - 06.2025
Customer Service Representative
Future Ford
07.2020 - Current
Sales Representative
Abercrombie Kids Store
08.2019 - 08.2023
Some College (No Degree) - Business Management
Clovis Community College
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