Bereket Uqbai

Cargo Supervisor/Customer Service Specialist

Ethiopian Airlines

Dulles, VA

05.2014 - 06.2019

Used handheld scanners to track and maneuver cargo through distribution network.
Moved cargo and baggage on and off aircraft and transported cargo between trailers, air cargo facilities and other aircraft.
Packed, crated and prepared orders to load on aircraft.
Verified documentation and condition of cargo to verify achieved quality standards.
Negotiated and arranged transport of goods with shipping or freight companies.
Created documents of load plans, cargo cleanliness inspections, and transportation processes.
Resolved any customer inquiries or complaints to restore satisfaction.
Prepared hazardous material shipments in compliance with safe handling practices.
Led warehouse improvement initiatives to advance operational efficiencies.
Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Implemented and maintained security protocols to safeguard cargo shipments.
Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
Utilized computer systems to manage cargo shipments and accurately track goods.
Liaised with customers provide status updates and explain cargo shipment delays.