Berenice Anaya
Cicero,IL
Summary
Customer service professional with over 5 years of experience providing exceptional customer service. Strong communication skills with work management and customers in order to provide the best customer service experience possible.
Overview
7
7
years of professional experience
Work History
Waitress
Strings Ramen Shop
2141 S Archer Ave,Chicago, IL 60616
01.2021 - Current
- Delivered exceptional customer service, ensuring positive dining experiences and repeat business.
- Managed order accuracy and efficiency during high-volume service periods.
- Trained and mentored new staff on menu offerings and service standards.
- Handled cash transactions accurately, ensuring balanced registers at the end of shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
Event Staff Member
Monterrey Security
2232 S Blue Island, Il 60608
05.2019 - 08.2020
- Monitored crowd control measures, enhancing guest safety and experience.
- Provided excellent customer service, responding to inquiries and resolving issues promptly.
- Collaborated with team members to coordinate logistics for various events.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Greeted guests and welcomed patrons in support of company service policy.
- Implemented safety protocols during events, contributing to a secure environment.
Education
High School Diploma -
Morton East High School
Cicero, ILSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Strings Ramen Shop
01.2021 - Current
Event Staff Member
Monterrey Security
05.2019 - 08.2020
High School Diploma -
Morton East High School