Berenice Baena Alvarez
19124 Bedford New Caney ,TX
Summary
Dynamic Medical Receptionist with extensive experience at Progressive Dental Group, excelling in patient scheduling and insurance verifications. Proven ability to maintain accurate medical records and enhance office efficiency through effective communication and organization. Skilled in Microsoft Office and adept at managing multi-line phone systems, ensuring a welcoming environment for patients.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Progressive Dental Group.
04.2024 - 06.2025
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
New Caney High School
New Caney, TX05.2018
Skills
- Insurance verifications
- Co-payment collection
- Medical charting
- Appointment setting
- Patient registration
- Proficient in software
- Medical transcription
- Insurance verification
- Records maintenance
- Patient scheduling
- Microsoft office
- Payment collection
- Documentation
- Referral verification
- Reminder calls
- Petty cash management
- Records management
- Telephone etiquette
- Typing and filing
- Front desk operations
- Record processing
- Appointment scheduling
- Paperwork coordination
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Medical Receptionist
Progressive Dental Group.
04.2024 - 06.2025
New Caney High School
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