Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Open To Work

Berenice Balestrini-Hoskins

Lawrenceville,GA

Work Preference

Job Search Status

Open to work

Work Type

Part TimeContract WorkGig Work

Location Preference

RemoteHybrid

Summary

Dynamic Senior Distribution Coordinator with a proven track record at Infor Global Solutions, excelling in order fulfillment and customer relationship management. Enhanced process efficiency by 30% through innovative system testing and collaboration, driving a significant increase in customer retention. Committed to optimizing operations while fostering strong team relationships.

Overview

17
17
years of professional experience

Work History

Senior Distribution Coordinator – Finance and Administration / Order Fulfillment

Infor Global Solutions, LLC
01.2007 - 06.2024
  • Maximized order fulfillment processes to ensure revenue recognition by month-end and year-end.
  • Managed and processed service requests for over 1,500 new customers monthly while addressing existing customer orders.
  • Coordinated with sales, finance, R&D, operations, CRM, and legal teams to support revenue recognition.
  • Developed internal customer relationships through collaboration, resulting in a 90% increase in retention.
  • Enhanced key management system functionality by 30% through suggestions and quality assurance testing.
  • Executed system testing for enhancements and fixes to optimize processing efficiency.
  • Updated request statuses for 25 product license keys, streamlining overall processing workflow.

Distribution Coordinator – Finance and Administration / Order Fulfillment

Infor Global Solutions, LLC
01.2007
  • Processed requests accurately and promptly, fostering collaborative relationships across departments
  • Managed expiring authorization codes and software keys, ensuring timely updates for processing requests
  • Enhanced KSAs while delivering exceptional customer service and driving process improvements

Technical Support Specialist

Aperum Inc.
  • Provided technical assistance to customers via phone and email support.
  • Diagnosed software and hardware issues for client systems and applications.
  • Educated customers on product features and best practices for usage.

Customer Service Representative / Export Specialist

Fisher Scientific
  • Assisted in developing export strategies to optimize supply chain efficiency.
  • Collaborated with sales teams to support customer requirements and expectations.
  • Resolved customer inquiries regarding shipping statuses and documentation needs.

Export Specialist

Durkopp Adler America
  • Managed export documentation for compliance with international shipping regulations.
  • Coordinated logistics for the timely shipment of products to global customers.
  • Communicated with freight forwarders to ensure smooth transportation processes.

Programmer / Analyst

Rock-Tenn
  • Developed software solutions to streamline internal processes and enhance system efficiency.
  • Collaborated with team members to troubleshoot and resolve technical issues promptly.
  • Coded, tested, and debugged programs in accordance with established standards.

Programmer

USG Company
  • Collaborated with team members to troubleshoot and resolve coding issues.
  • Assisted in testing software solutions to identify bugs and improve performance.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.

Education

BBA - Management

Georgia Gwinnett College
Lawrenceville, GA
05-2026

Associate of Applied Science -

Gwinnett Technical College
Lawrenceville, GA
05-2020

Associate of Applied Science -

Chattanooga State Community College
Chattanooga, TN
05-1982

Skills

  • Order fulfillment
  • Inventory management
  • Cost analysis
  • Customer relationship management
  • Customer relationship management
  • Team collaboration
  • Team collaboration

Timeline

Senior Distribution Coordinator – Finance and Administration / Order Fulfillment

Infor Global Solutions, LLC
01.2007 - 06.2024

Distribution Coordinator – Finance and Administration / Order Fulfillment

Infor Global Solutions, LLC
01.2007

Technical Support Specialist

Aperum Inc.

Customer Service Representative / Export Specialist

Fisher Scientific

Export Specialist

Durkopp Adler America

Programmer / Analyst

Rock-Tenn

Programmer

USG Company

BBA - Management

Georgia Gwinnett College

Associate of Applied Science -

Gwinnett Technical College

Associate of Applied Science -

Chattanooga State Community College
Berenice Balestrini-Hoskins