Open To Work
Berenice Balestrini-Hoskins
Lawrenceville,GA
Work Preference
Summary
Dynamic Senior Distribution Coordinator with a proven track record at Infor Global Solutions, excelling in order fulfillment and customer relationship management. Enhanced process efficiency by 30% through innovative system testing and collaboration, driving a significant increase in customer retention. Committed to optimizing operations while fostering strong team relationships.
Overview
17
17
years of professional experience
Work History
Senior Distribution Coordinator – Finance and Administration / Order Fulfillment
Infor Global Solutions, LLC
01.2007 - 06.2024
- Maximized order fulfillment processes to ensure revenue recognition by month-end and year-end.
- Managed and processed service requests for over 1,500 new customers monthly while addressing existing customer orders.
- Coordinated with sales, finance, R&D, operations, CRM, and legal teams to support revenue recognition.
- Developed internal customer relationships through collaboration, resulting in a 90% increase in retention.
- Enhanced key management system functionality by 30% through suggestions and quality assurance testing.
- Executed system testing for enhancements and fixes to optimize processing efficiency.
- Updated request statuses for 25 product license keys, streamlining overall processing workflow.
Distribution Coordinator – Finance and Administration / Order Fulfillment
Infor Global Solutions, LLC
01.2007
- Processed requests accurately and promptly, fostering collaborative relationships across departments
- Managed expiring authorization codes and software keys, ensuring timely updates for processing requests
- Enhanced KSAs while delivering exceptional customer service and driving process improvements
Technical Support Specialist
Aperum Inc.
- Provided technical assistance to customers via phone and email support.
- Diagnosed software and hardware issues for client systems and applications.
- Educated customers on product features and best practices for usage.
Customer Service Representative / Export Specialist
Fisher Scientific
- Assisted in developing export strategies to optimize supply chain efficiency.
- Collaborated with sales teams to support customer requirements and expectations.
- Resolved customer inquiries regarding shipping statuses and documentation needs.
Export Specialist
Durkopp Adler America
- Managed export documentation for compliance with international shipping regulations.
- Coordinated logistics for the timely shipment of products to global customers.
- Communicated with freight forwarders to ensure smooth transportation processes.
Programmer / Analyst
Rock-Tenn
- Developed software solutions to streamline internal processes and enhance system efficiency.
- Collaborated with team members to troubleshoot and resolve technical issues promptly.
- Coded, tested, and debugged programs in accordance with established standards.
Programmer
USG Company
- Collaborated with team members to troubleshoot and resolve coding issues.
- Assisted in testing software solutions to identify bugs and improve performance.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
Education
BBA - Management
Georgia Gwinnett College
Lawrenceville, GA05-2026
Associate of Applied Science -
Gwinnett Technical College
Lawrenceville, GA05-2020
Associate of Applied Science -
Chattanooga State Community College
Chattanooga, TN05-1982
Skills
- Order fulfillment
- Inventory management
- Cost analysis
- Customer relationship management
- Customer relationship management
- Team collaboration
- Team collaboration
Timeline
Senior Distribution Coordinator – Finance and Administration / Order Fulfillment
Infor Global Solutions, LLC
01.2007 - 06.2024
Distribution Coordinator – Finance and Administration / Order Fulfillment
Infor Global Solutions, LLC
01.2007
Technical Support Specialist
Aperum Inc.
Customer Service Representative / Export Specialist
Fisher Scientific
Export Specialist
Durkopp Adler America
Programmer / Analyst
Rock-Tenn
Programmer
USG Company
BBA - Management
Georgia Gwinnett College
Associate of Applied Science -
Gwinnett Technical College
Associate of Applied Science -
Chattanooga State Community College