Tamara Forest
Park City,UT
Summary
Dynamic Senior Specialist Leader with extensive experience at REI, excelling in order fulfillment and inventory management. Proven track record in enhancing team collaboration and developing effective onboarding programs. Recognized for meticulous attention to detail and commitment to customer service, driving efficiency and productivity in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Senior Specialist Leader Over Order Fulfillment
REI (Recreational Equipment Inc.)
08.2022 - Current
- Led Order Fulfillment team to streamline processes, improving overall efficiency and productivity.
- Updated and corrected inventory for accuracy.
- Ensured regulatory compliance within the department by implementing necessary policies and procedures.
- Enhanced collaboration among team members by implementing effective communication techniques.
- Developed and implemented onboarding and orientation programs for new employees.
- Mentored junior team members in professional development, enhancing their skills and confidence.
Order Fulfillment Associate
REI
03.2020 - 08.2022
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Followed procedures at all times for personal and team safety.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Bike and Ski Technician II
REI
03.2007 - 03.2020
- Evaluated and wrote up service for customer's bicycles, skis, and snowboard equipment.
- Collected payment for desired services.
- Maintained customer's bicycles, skis, and snowboard equipment including building bikes, tuning bikes, mounting skis, tuning skis and snowboards.
- Led "hands on" bike maintenance clinics for women.
- Enhanced customer satisfaction by providing professional ski equipment fitting and adjustments.
- Promoted positive customer relations through prompt service, addressing concerns, and providing knowledgeable advice.
- Provided expert recommendations on proper ski care and storage practices, enhancing customer satisfaction and prolonging gear lifespan.
Education
High School Diploma -
Fox Senior High
Arnold, MONo Degree -
Ricks College
Rexburg, IDSkills
- Order fulfillment
- Inventory management
- Warehouse systems
- Customer service
- Employee training
- Onboarding programs
- Data accuracy
- Willingness to learn
- Attention to detail
- Reliability
Timeline
Senior Specialist Leader Over Order Fulfillment
REI (Recreational Equipment Inc.)
08.2022 - Current
Order Fulfillment Associate
REI
03.2020 - 08.2022
Bike and Ski Technician II
REI
03.2007 - 03.2020
High School Diploma -
Fox Senior High
No Degree -
Ricks College
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