Berenice Hernandez

•Worked the front desk greeting and assisting all staff and guest

• Handled high volume phone calls, resolve problems and recorded messages.
• Answering phone calls and questions customers have to the best of my ability.
• Troubleshooting situations without interference of senior management.
• Maintains office supplies inventory by checking stock to determine inventory level.

•Enhanced order accuracy by carefully picking and packing items per customer

specifications.

•Reduced shipping errors by thoroughly checking each item before packaging for shipment.

•Demonstrated adaptability during peak season periods by quickly adjusting to increased

workloads and demands.

•Supported continuous improvement initiatives by providing

valuable input on potential process enhancements based on firsthand experience in the role.

•Managed and maintained an efficient warehouse layout, maximizing storage space and

facilitating easy access to materials. Improved order accuracy with thorough inventory

audits and regular stock checks